Alright so I have an HP g62-340US got it bran new in 2011 for graduation. So it's not that old yet it's so slow I can barely use it iv considered the obvious such as viruses and malware which it has had both in the past, iv reset it to factory settings at least 6 times to rid the CPU of such things since it started acting up a year or so ago and continues to get worse. Iv upgraded the RAM, nothing I disassembled it cleaned the fan and still nothing. The CPU usage will hover around 70-100% just idling on desktop. I can't run any virus or malware scans cuz it always freezes it has a serious freezing problem I'm out of ideas not a commuter guy at all rly either so anybody able to give me some pointers or what I could replace or what's wrong with it? Much appreciated thanks!
Help! HP Laptop problems out of options:(
- Thread starter Cameronpm
- Start date
Idling google chrome that uses 06 on the task manager
tylerjrb
Member
Look at the image below. Open task manager, click on the processes tab. You will see where I have checked where it says "show processes from all users" at the bottom, that is very important to do that. Then click on the cpu column so you get the little down arrow on top of cpu. That sorts it from highest to lowest. System idle process means that my cpu is 95 percent idle. Only 4 percent is being used by my pale moon browser. Now do the same thing and let us know what process or processes are using up the cpu, ignore the system idle process.
