Help need to fix a laptop!

[thoryamaha919]

Well im trying to help out a friend who is having issues with her PC. She has a gateway 6518GZ and i have tried everything in the book i can think of to get her computer running at a good speed. I have done antivirus software antispyware software with no help from them. They remove items and this doesnt seem to give me any speed. I have wiped off old and unwanted files, programs, cookies, cache, and junk. Thats doesnt seem to help either. So now im stuck and im not sure what to do. I was just thinking of dumping all of her important file to a external HDD and scanning them with my PC and doing a fresh install of the OS on her laptop. Any help will be great thank you in advance. If you need anymore info i will be happy to tell you what i can. I also will have this PC for about 2 days to work on it starting tomorrow so let me know what you guys think.

Thank You.

 

[GameMaster]

Click here to download HJTsetup.exe

• Save HJTsetup.exe to your desktop.
• Double click on the HJTsetup.exe icon on your desktop.
• By default it will install to C:\Program Files\Hijack This.
• Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
• Put a check by Create a desktop icon then click Next again.
• Continue to follow the rest of the prompts from there.
• At the final dialogue box click Finish and it will launch Hijack This.
• Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
• Click Save to save the log file and then the log will open in notepad.
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.