help needed plz

M

m_warwick

New Member
im not really a computer wizard but my mum's computer keeps getting BSOD and bad_pool_header coming up
any help greatly appreciated this is what my mum sent over when i asked
(i dont know what is required to know)
xp home 2002
sp3
dell dimension dim 2400
intell(r)
celeron(R)
cpu
2.60 ghz
2.59 ghz
2.00 gb ram

also it seems to be happening when she goes on msn messenger (8.1)
cheers
Michelle
 
The information seen if any on the blue screen is the key to finding a working solution. That will generally point out the effected driver or system file either missing or corrupted in some way. When seeing the blue screen come up take notes on the information displayed since that is vital for troubleshooting. The event viewer in Windows can also be a help at times.
 
this is the email i got from my mum regards to computer:
Hi Michelle,
The problem always seems to be only when I'm talking on MSN - I can have MSN up for a long time and no probs until I start talking to someone.
Here is what the Blue Screen says;-

A problem has been detected & Windows has been shut down to prevent damage to your computer.

BAD_POOL_HEADER.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:-

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you migh need.
If problems continue, disable or remove any newly installed hardware or software. Disable
BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced startup options, and then select safe mode.

Technical Information

***STOP: 0X00000019 (0X00000020, 0X89859000, 0X89859190, OXOA320000)

Beginning dump of physical memory
Physical memory complete.


Each time the blue screen comes, some of the numbers in the technical info are slighty different.

--------------------------------------------------------

Then I send error report to Microsoft and they send this back:-


Microsoft Windows Error Reporting

Follow these steps to solve the problem with a device driver

You received this message because a device driver installed on your computer caused Windows to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.

Troubleshooting

Depending on which situation is applicable to you, do one of the following:

*

If this problem occurred after you installed a new hardware device on your computer, the problem might be caused by the device driver. Use the Dell Driver Reset Tool or uninstall the driver.

How do I disable or uninstall a device driver?
1. Click Start, and then click Control Panel. If you are using Classic View, click Switch to Category View.
2. Click Performance and Maintenance, and then click System.
3. Click the Hardware tab, and then click Device Manager.
4. Click the plus sign (+) next to the faulting device. You should now see the device listed.
5. Right-click the device, and then click Disable or Uninstall.
*

If this problem occurred after you installed new software, the software might have installed a driver that caused the problem. Try uninstalling the software.

How do I uninstall a program?

1.

Click Start, click Control Panel, and then click Add or Remove Programs.
2.

Click Change or Remove Programs, click the program you want to remove, and then click Change/Remove or Remove.

Note
If the program that you want to uninstall is not listed, it might not have been written for this version of Windows. To uninstall the program, check the information that came with the program.

*

If you don't know the specific driver or software, try performing a System Restore.
*

Go online to check for updated drivers for a device driver on the Windows Update website
1.

Go online to the Windows Update website:

Windows Update

Note
If Microsoft Update is installed, you'll be taken to the Microsoft Update website.
2.

Click Custom to check for available updates.
3.

In the left pane, under Select by Type, click Hardware, Optional. Select the updates for a device driver, click Review and install updates, and then click Install Updates.
* For information about your support options, go online to the Support.Dell.Com website.

This is what your dad has done already.
Tried to do system restore, but it would not complete, as it said no changes have been made. No software or hardware had been changed prior to the fault appearing and no new drivers added.
Tried uninstalling MSN and reinstalling as there appeared to be a link to this... but it has had no effect.
 
If the system won't reach the desktop with a normal boot the Windows F8 boot menu will play a role in getting there in order to disable the indexing service. On an older Pre or SP1 system updated to SP2 this problem can come up.

To disable the indexing service to see a repair or full system recovery can be avoided since drivers get lost or corrupted over a period of time along with other things take notes here. First click on Start>Run and type "services.msc" in at the prompt. That will bring up a new screen where you scroll through the list of items.

Once the indexing service item is found you double click on that and select the manual or disabled option changing it from automatic. This is one method for getting past the BAD_POOL_HEADER problem until you can track which set of drivers need removal/updating for which hardware.
 
they did all this and its still crashing - maybe its time for a new computer then
this is last email i got
When I crashed tonight after talking to you on MSN, I sent the report in to Microsoft and it came back with this:-

Corrupted error report

Unfortunately, the error report you submitted is corrupted and cannot be analyzed. Corrupted error reports are rare. They can be caused by hardware or software problems, and they usually indicate a serious problem with your computer.



Thats the first time we have had a corrupted error report, and they listed a few things we could do, but I'm leaving it to you dad, as I'm scared I'll do something wrong.

This is what we have to do;-




Scenario 1: Click here if this is the first corrupted error report for this computer

* Note any programs you have recently added your computer.

To check for recently added programs:

1. Click Start, click Control Panel, and then click Add or Remove Programs.

2. In the Sort by drop-down box, select Date Last Used, and then select Show updates.

3. The Last Used On date typically shows when you installed a program. If you installed an update to a program, you will see an Installed on date.

* Note any hardware you have recently added to your computer, including random access memory (RAM), video cards, sound cards, or hard drives.
* Make sure that you have a good backup copy of your files. To make a backup of your files, you can use the Backup or Restore Wizard.

To start the Backup or Restore Wizard:

1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Backup.

2. Follow the wizard to back up your files.

Scenario 2: Click here if the corrupted error reports are persistent on this computer
Click to expand...
 
I'm starting to suspect that some of the main drivers provided on the original preinstallation of Windows are now corrupt or missing. If that is a Dimension 2400 and not the 2400C the main support page including the link for updates is seen at http://support.dell.com/support/top...=en&s=gen&~ck=mn&SystemID=DIM_PNT_P4_CEL_2400

If Windows was never restored to factory state or reinstalled since the system was first buoght new there are an endless number of things that could tried and will fail since it is likely that a restoration or clean copy of Windows will be needed if there are no faults found with the memory or some other hardware being realized.

If the hard drive is still running strong it's likely seeing a high volume of file fragmentation from steady use for this long a period. It was bought in 2002? After 6yrs. if that's the case a good clean install of Windows following a reformat of the drive would likely clean everything up.

The system registry itself is likely to be gummed up as well as now seeing unattached drivers(no program just drivers) trying to load after that amount of time. On any system that old the options to see a clean install of the OS or simply upgrade into a newer system due to age and wear are what to decide on there.
 
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