Help please......

R

Rudd

New Member
Hi, I just bought a new asus cm6650 from pc world and when I got it hom plugged it in and turned it on I get this error message:

the computer restarted unexpectedly or encountered an unexpected error. windows installation cannot procede. to install windows, click "ok" to restart the computer, and then restart the installation.

Has anyone got any idea on how to sort this as I can't get windows to install because it starts up and int stopped by this message :(

Just spent a grand and now have a expensive paperweight lol

Please help ASAP
 
Last edited:
I wouldn`t even sit and try and fix it, if the laptop is brand new don`t take any chances take it straight back and demand another one.

That could be a sign that the laptop is not new or has previously been sold and brought back by someone.
 
Hmmm

Looks like i will have to wait then :(

It's just stuck in an install loop and as I don't have an install disc don't know any way around the problem
 
Most factory built computers don`t come with a windows disc, they have a recovery partion built into the machine, usually access in windows or using a certain key at boot up, but the fact that it is brand new and is not starting is a very bad sign.

even if you could get windows to re-install it makes no difference.

if i bought a brand new laptop and there was the slightest sign it wasn`t totally new i would be straight back to the shop, and you shouldn`t have to give them it and wait while they fix it, they should just swap it straight there and then for another one.
 
I agree.Return that laptop and let them see what is the problem.If you got a bad laptop then take it back into the shop immediately before it's too late.
Or maybe it's just a messed HDD data which can be easily fixed by reinstalling OS,but since you are not sure,take it back.
 
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