Help! What could be wrong?

E

epicLULZ

New Member
Hey guys!

I could use some help with a problem I've got. A couple of days ago I bought a new video card (ASUS EN9500 MAGIC) to my somewhat old computer (bought it for about 1,5 years ago) which has already got an integrated video card (ATI RADEON 200 EXPRESS SERIES), and I really can't get it working! When I've put the video card into the computer everything's fine, but it's after I've installed the drivers that everything goes wrong.

First I restart the computer after I've installed the drivers and then... nothing. When I've restarted I only get to the Windows loading screen and then it's all black, and my monitor gives me the message "Monitor going to sleep", and a couple of seconds after that my computer restarts itself.

I've really tried everything, I've tried uninstalling my integrated video cards drivers and deactivating them, both from the devicemanager. Then I've tried to uninstall it from the BIOS but I can't find the option there.

So please, help!

If anybody's wondering, my computer is a HP/Compaq DX2200.
 
Before even installing any drivers or software you have to go into the bios and change the default display adapter setting from PCI to PCI-E. Once up in Windows you would then simply right click on the onboard item seen in the device manager and choose the disable option at that time.

You can't uninstall anything while being in the bios setup. That's for system settings prior to loading the one or more OSs installed. You now have to go back in there in order to change the default to PCI-E. The main problem you have there is the onboard is still set as the default.
 
PC eye said:
Before even installing any drivers or software you have to go into the bios and change the default display adapter setting from PCI to PCI-E. Once up in Windows you would then simply right click on the onboard item seen in the device manager and choose the disable option at that time.

You can't uninstall anything while being in the bios setup. That's for system settings prior to loading the one or more OSs installed. You now have to go back in there in order to change the default to PCI-E. The main problem you have there is the onboard is still set as the default.
Click to expand...

Okay, I'll definately try that. Thanks alot!
 
*UPDATE*

Okay, so I checked the BIOS today, and the only PCI-option I found was PCI Clock, and that was enabled. Is that the one?
 
The Init Display First option in the advanced section should see PCI, PCI-E, and OnChipVGA(onboard video) as the three options to choose from for that model. The Auto Detect PCI clk option is for enabling or disabliing the PCI clock auto detection feature.

Is that the EN9500GT Magic seen at http://www.pricebat.ca/Asus-EN9500GT-MAGIC-DI-GeForce-9500GT-512MB-PCI-Express.p_10079449/

You left the GT part off of the model number. Being a GeForce NVidia driven card you will want to make sure the SURROUNDVIEW is disabled since that is strictly for ATI cards.
 
PC eye said:
The Init Display First option in the advanced section should see PCI, PCI-E, and OnChipVGA(onboard video) as the three options to choose from for that model. The Auto Detect PCI clk option is for enabling or disabliing the PCI clock auto detection feature.

Is that the EN9500GT Magic seen at http://www.pricebat.ca/Asus-EN9500GT-MAGIC-DI-GeForce-9500GT-512MB-PCI-Express.p_10079449/

You left the GT part off of the model number. Being a GeForce NVidia driven card you will want to make sure the SURROUNDVIEW is disabled since that is strictly for ATI cards.
Click to expand...

Yep that's the video card.

And about the Display First option, it is already set to PCIex. I dunno if the Surroundview is disabled or not. Could that be the problem?
 
That might cause a few problems and should be disabled by default being a strictly ATI type option plus coming with the onboard enabled. You can take a look but the default display setting was the main concern.

Besides seeing the default display adapter set there and at least disabling the onboard in the device manager the last item to look at is the need for any additional power feed like a 4pin or 6pin adapter seen for higher end model cards. Other then that you may have seen the wrong driver set go on for that version of Windows. That would cause an immediate problem.

You found the bios setting was set to PCI-E being correct and removed the drivers for the onboard as well as seeing that item disabled so far. The newer model card is PCI-E 2.0 not 1.0a or 1.1 maybe requiring a bios update from HP or you simply saw a bad install of drivers for the new card.

Have you tried booting up in safe mode at all? Right when the initial post tests are completing you repeatedly press the F8 key for the Windows boot menu and select safe mode from there. That will see Windows load up without loading every device driver installed as the way of correcting things like removing all video drivers to get Windows running normally for the time being.
 
I've tried booting my computer up in safe mode, and it works with my new video card and drivers in. Dunno what else to do after that.

Anyway, I haven't updated my BIOS since I bought the computer, but I have checked the HP's site for updates but I didn't think the two updates there was any important.

I don't really know what to do next.
 
I've tried booting my computer up in safe mode, and it works with my new video card and drivers in. Dunno what else to do after that.

Anyway, I haven't updated my BIOS since I bought the computer, but I have checked the HP's site for updates but I didn't think the two updates there was any important.

I don't really know what to do next.
 
epicLULZ said:
Hey guys!

I could use some help with a problem I've got. A couple of days ago I bought a new video card (ASUS EN9500 MAGIC) to my somewhat old computer (bought it for about 1,5 years ago) which has already got an integrated video card (ATI RADEON 200 EXPRESS SERIES), and I really can't get it working! When I've put the video card into the computer everything's fine, but it's after I've installed the drivers that everything goes wrong.

First I restart the computer after I've installed the drivers and then... nothing. When I've restarted I only get to the Windows loading screen and then it's all black, and my monitor gives me the message "Monitor going to sleep", and a couple of seconds after that my computer restarts itself.

I've really tried everything, I've tried uninstalling my integrated video cards drivers and deactivating them, both from the devicemanager. Then I've tried to uninstall it from the BIOS but I can't find the option there.

So please, help!

If anybody's wondering, my computer is a HP/Compaq DX2200.
Click to expand...

Startup in safe mode, uninstall the drivers/programs that went with the onboard and uninstall the nvidia drivers that caused it to hang up when windows started to boot.

Dont use the cd that came with the card. Download the nvidia drivers from nvidia, install those and see if it fixes your problem.

Just pick your card and OS.
http://www.nvidia.com/Download/index.aspx?lang=en-us
 
Last edited:
The software/drivers on the disk that comes with a card can be a problem at times whether NVidia or ATI. The then new Radeon HD 2000 series cards saw a problem with the Catatalyst 7.9 where a patch released still didn't correct the problems. The 7.10 to follow and later even better the 7.11 corrected that.

Like I said before your first step would be to see all video drivers removed when booted up in safe mode in order to get Windows running normally. From there you then look up the correct drivers not only for that model card but the version of Windows you are running. You first have to see the problem drivers gone however in order for that to work.
 
You must log in or register to reply here.
Back
Top