help with BSOD

[mikeblom13]

A friend just got a hold of me looking for some help.
He has a Toshiba Satellite e105. At start-up he gets a BSOD with this message 'shutting down to protect the computer and is fixable'. Any suggestions on what the first few options I have to find out what's wrong?


Thank you

 

[Viision]

If you could please download blueScreenView from the link below, run the program and post the log please.

http://download.cnet.com/BlueScreenView/3000-2094_4-10965136.html

 

[mikeblom13]

I won't be able to get to the laptop til tomorrow to look at it

thanks

 

[johnb35]

Follow these specific instructions on how to get the bluescreenview log.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

 

[mikeblom13]

blue screen

attached is file

 

[johnb35]

Seems the problem is your intel wifi driver.

NETw5v64.sys

What is the exact model number of laptop? You should have another series of letter and numbers after the E105

 

[mikeblom13]

Toshiba Satellite e105-S1602

 

[johnb35]

What operating system?


Vista or 7?

If vista then here is your driver.

http://cdgenp01.csd.toshiba.com/content/support/downloads/driver_wifi_intel_27578B.exe

if 7 then

http://downloadcenter.intel.com/con...reless_15.2.0_Ds64.exe&lang=eng&Dwnldid=21560

 

[mikeblom13]

I won't get to load the driver late this evening and I'll let you know how it goes.

Again, thank you very much

 

[mikeblom13]

I think that loading the new driver might of done the trick. A couple of days now without any problems.

Thank you

 

[johnb35]

Glad to hear you aren't having any issues since updating the driver. Good job.