help!

J

jesse59672

New Member
I bought all new hardware to build a new computer. Anyways I had been waiting on the processor to come in and it finally came today. I was going to put everything together today and I came across some problems. Need help on what to RMA etc

I mounted the motherboard to the case, put in ram and hooked up hard drive. Was only using minimum requirements for first boot. Plugged everything up to the power supply and proceeded to install the processor. After opening the box, and getting things sorted out, I sat the processor on the processor socket. I immediately noticed that the processor did not want to fit into the socket. I took it back out and visually examined it, which it looked all fine and straight. No missing or bent pins etc. I sat it back down on the socket and after messing with it and trying to make it go into place I gently pressed on the processor. From there it "popped" into place and as far as I was concerned was in correctly. After installing the heatsink and remaining components, I tried booting the system.

So far everything powered on and fans were working but I got nothing on my monitor. I turned it off, double checked connections and tried again. Nothing. About 30 minutes later and after trying to clear the cmos with the jumper, I decided to inspect the processor. As I lifted the swaying lock bar, it "popped" again but much louder. I took off the heatsink and looked at the processor only to find that it now has two missing pins and several bent.

What caused this and who is at fault?
 
i would check Ram is seated properly and video card.

I also had a problem like this where Bios needed to be updated, ASUS reckoned a board was compatible with a 4400+ on current bios it had and it wasnt and i had to flash to get it to work.
 
Jimkirk363 said:
i would check Ram is seated properly and video card.

I also had a problem like this where Bios needed to be updated, ASUS reckoned a board was compatible with a 4400+ on current bios it had and it wasnt and i had to flash to get it to work.
Click to expand...

The point is that the motherboard broke pins on my processor. It wasn't seated correctly and that is why it did not boot. I am just wondering if encountering a bad processor socket is unheard of or not. Should Gigabyte pay for my processor? Should I try returning the processor to newegg as defective?

http://www.newegg.com/product/product.asp?item=N82E16813128034
http://www.newegg.com/product/product.asp?item=N82E16819103774
 
i really much douby gigabyte would accept reponsibility for it and u would have a hard job proving it anyway. Id try returing as defective
 
This is what is considered user error and is not covered by warrantys. If you bought the CPU from a place like Newegg, you might get them to let you return it for a replacement. Otherwise your screwed.

You should NEVER have to force a CPU into it's socket. It should always drop in with no force.

You did notice that there is a small arrow on the bottom of the CPU that has to align with a small arrow on the motherboard socket right?
 
paratwa said:
This is what is considered user error and is not covered by warrantys. If you bought the CPU from a place like Newegg, you might get them to let you return it for a replacement. Otherwise your screwed.

You should NEVER have to force a CPU into it's socket. It should always drop in with no force.

You did notice that there is a small arrow on the bottom of the CPU that has to align with a small arrow on the motherboard socket right?
Click to expand...

Yes like I said I messed with it for about 10 minutes before I lightly pressed on it. I guess it's called "zero insertion force" for a reason. There was no way that the processor would fit into the motherboard's socket.

Is there anything wrong with my mobo or should I just buy another processor? :confused:
 
If you can get the broken pins out of the socket, then just get a new CPU.

The big question is, why did it not fit? Is this a AMD board? Did you try to put a 939 cpu into a 940 am2 board? Are you sure they sent you the right cpu? There was a 939 pin version of that cpu.
 
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paratwa said:
If you can get the broken pins out of the socket, then just get a new CPU.
Click to expand...

They actually didn't fall out until I inspected it closely. They were just barely hanging on after being bent back and forth. My processor got raped but thanks for your help.

Also I highly doubt newegg will refund so oh well.
 
paratwa said:
If you can get the broken pins out of the socket, then just get a new CPU.

The big question is, why did it not fit? Is this a AMD board? Did you try to put a 939 cpu into a 940 am2 board? Are you sure they sent you the right cpu?
Click to expand...

Oh I didn't read the second line. I have no idea why it didn't fit. AMD board with a SAM2 4000+ processor. I double checked everything before trying to put it together and it's all correct.
 
this happened to a friend of mine on his socket a..

turned out that the leaver arm that you push down to hold the processor in was not fully up so the holes wer not fully open

when he pushed it he bent a fair few pins and lost a brand new processor-

not happened to me yet :)
 
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