How can I track down why my IE7 keeps crashing?

V

Vandy.soloman

banned
For a while now the IE7 has been crashing after being used sometimes a little while and sometimes a long one. Is there a way to figure out what is causing this? She switched to Firefox for internet. She somehow lost her windows media player. When I go to install Media 11 I get a DRM Migrate error. Then when I go to Microsoft to do a security update when will fix this error the IE7 crashes. I can't do the update with Firefox because the update requires active X.

Any suggestions on how I can find what is crashing the IE7? Is there a program I can run in the background or something? I have to fix this problem before I can get to the next one and such.
 
A couple of things to think about. In my experience random failures are usually hardware rather than software related. If things behave exactly the same every time then you most likely have a software problem. When problems are intermittent then the hardware is usually at fault. This is what I would do, assuming you have the tools to do it.

First, test all the hardware. If that doesn't turn up a problem then do exhaustive anti virus and anti ad ware runs. If that doesn't work then reinstall Windows. If that doesn't work I would probably go back to the hardware issue and start replacing parts until I found the culprit. If the hardware is really OK then all that is left is wiping the partitions on the hard drive and starting over. That's basic troubleshooting in a nutshell. I suspect you can find the problem fairly early on in the process.
 
Do you have an Antivirus program? You should never be online browsing without some sort of antivirus.

That being said, I would put your install disc in and try to Repair your install of Windows, because it sounds to me like you may have gotten a virus.

You may even need to reinstall Windows to resolve this issue.
 
I have been using Firefox for a couple years now and uninstalled Internet Explorer some time ago. I prefer other multimedia players but still use Media Player without problems. I have no problem installing updates of any kind from Microsoft so perhaps check in your Firefox "Options" to see if you have a Certificate from Microsoft and also make sure you're not blocking them from installing addons. They ARE a trusted site...aren't they? LOL! :D
 
I'm going to have to go with Bodaggit23 and lean away from the hardware being an issue. Usually if it's a hardware issue your going to have problems with everything not just one specific program. Since it's affected both IE and WMP it's probably a virus. Download Malwarebytes and run a full scan and see what you can dig up, you'll more than likely get an answer there.
 
I have no need to mislead...

I began my system with MS Vista x64 w/IE7. Since then, I have downloaded and installed Firefox and removed IE7. I still run Media Player w/o any issues. I then downloaded ALL updates as well as SP1 @ that time. Just recently, I downloaded and installed SP2 for Vista x64 using Firefox. All hardware is working, applications are working as expected and as of now, have no issues to report. Like I said...It may have something to do with the "Options" inside of the Firefox "Tools" menu.

After working with Firefox's speed, I'm sorry, I cannot go back to IE until the technological world tells me it's as fast, as stable or better. :cool:
 
the only regular crashes that i had with IE was because of this software called flashget, a download manager. if you have it then try disabling it in the addons.
 
Brother Bodaggit23...

Please don't take offense. What I meant was that I am trying to help through my own experiences. I want you guys to get the most out of your machines. I work crazy hours and don't get home until late but I'm going to try and retrieve my Firefox settings. My Wife's rig is identical to the one in my sig because I built them both. She also has just successfully upped her Vista to SP2 and I'll check her settings as well. ;)

Sorry for the misunderstanding.

***EDIT***

After clicking the hyperlink you provided, It clearly specifies if you choose a different browser, turn on "Automatic Updates". What I did was downloaded updates (including SP's) and installed them from Windows, not Firefox. This may help with IE8 but not sure. Let us know how you make out!
 
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