I've done computer tech support before, but sort of basic general computer tech support. I applied, based on this experience, for a support job at a tech company developing software where I would answer requests for support with their software. They sent me a test which consists of several support tickets and one of them is "How to get groups with your API?" Frankly, I don't even understand what this means. I have the vaguest (and possibly inaccurate) grasp of what an API is. Now, I'm hoping you guys can help me understand whether this is a job I CAN do, or whether I should write back to them and say this is beyond my knowledge. They sent me API documentation and I found something that says "get all groups" with a drop down menu that lets you select a programming language and then gives you an example request. I guess that's the answer to this question, but honestly I'm guessing at things here and if I'm gonna get requests like these I'm not gonna know how to answer them. Anyway, my question, and maybe no one can really answer this, is does this sound like something someone with no programming knowledge can answer?