How to test my sound card?

I bought this laptop a few months ago. Just noticed today that no Internet videos play sound.

HP Model# 14-dk0022wm

Do I even have a sound card?
 

johnb35

Administrator
Staff member
They are usually muted by default. Check the player the website is using and you'll see an x over the speaker.
 

johnb35

Administrator
Staff member
Show me a screenshot of the screen with the video. Its either muted or the browser volume needs to be turned up. Do you hear normal windows sounds like usb connecting and disconnecting? If so, then your sound works fine. As I said, a lot of videos when i'm browsing are already muted for some reason.
 
Show me a screenshot of the screen with the video. Its either muted or the browser volume needs to be turned up. Do you hear normal windows sounds like usb connecting and disconnecting? If so, then your sound works fine. As I said, a lot of videos when i'm browsing are already muted for some reason.
Windows sounds do not work.
 

johnb35

Administrator
Staff member
Go into device manager and tell me what is listed or post a screenshot. Are you sure the speakers aren't muted? There will be an X next the icon down in the tray by the clock.
 
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