HP Pavillion x2 Won't Load/Uodate

Poppy

New Member
Hello. My new HP Pavillion x2 won't finishing loading/updating when I power it up. It gets stuck in a loop, flashing 62% done, flashing off to a black screen, then back to displaying 62% done. I have to hold the power button down to shut it off. Any ideas to get it back up and running?

Thanks!

P
 

johnb35

Administrator
Staff member
Probably gonna have to do a system recovery now. Thats the problem when updates won't finish, not much you can do at that point. But...Sometimes you can access the hp recovery and do a system restore. What external hardware is installed?
 

Poppy

New Member
Thanks, Johnb35. I will try the system recovery. As far as external hardware, do you mean a printer, etc?
 
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