HP15DY1031wm internal speakers stopped working?

mikehende

New Member
Hey guys, this HP15DY1031wm laptop's internal speakers stopped working. The laptop is filled with Trojans and other viruses so I reinstalled the Windows 10 after wiping the drive clean. Still no sound. I uninstalled the Sound driver in the Device Manager then restarted the pc but same deal. Is there anything else I might try please?
 

johnb35

Administrator
Staff member
Make sure the correct sound output is selected in sound settings, make sure its not muted also.
 

johnb35

Administrator
Staff member
Go into device manager and expand the sound,video and game controllers section and take a screenshot and post it here.
 

johnb35

Administrator
Staff member
Sounds like your onboard audio has gone out. You can use external speakers if the laptop has a green external audio jack possibly.
 

mikehende

New Member
Yeah, that's what I had figured. I appreciate your help though. BTW, the headphone OUT jack doesn't work so he will need to use a USB Audio Adapter
 
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