I got a new Ibuypower with a 5080 and 850w power supply it is crashing once every 24 to 36 hrs

DJboutit

DJboutit

Member
I got a new Ibuypower with a 5080 and 850w power power it is crashing once every 24 to 36 hrs I have updated the BIOS all the drivers and Windows these did not fix it. The error seems to be 0x000001a and ntoskrnl.exe. Any ideas what could be causing the problem IMO it could be the power supply is kinda weak getting a 950w to 1000w might fix the problem??

Here is more info on the error https://pastee.dev/p/QfBd7gbW

Here is one more https://pastee.dev/p/WUobFUB7#qDPYsadSWz9eXUTwcVjGfWZbVLTh7bvE
 
Crashing how?
DJboutit said:
I got a new Ibuypower with a 5080 and 850w power power it is crashing once every 24 to 36 hrs I have updated the BIOS all the drivers and Windows these did not fix it. The error seems to be 0x000001a and ntoskrnl.exe. Any ideas what could be causing the problem IMO it could be the power supply is kinda weak getting a 950w to 1000w might fix the problem??

Here is more info on the error https://pastee.dev/p/QfBd7gbW

Here is one more https://pastee.dev/p/WUobFUB7#qDPYsadSWz9eXUTwcVjGfWZbVLTh7bv
Click to expand...
 
I do not have any spare DDR5 ram. I do have some DDR4 ram from my old computer

The computer seems to crash when I run Topaz Video AI
 
DJboutit said:
The error seems to be 0x000001a and ntoskrnl.exe.
Click to expand...
This error points too a windows memory issue known as MEMORY_MANAGEMENT. If you can get back into windows, run the memory diagnostic tool. Control + R and then type in Mdsched.exe
 
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iavswn said:
Throwing parts at the problem is Not how you fix a computer.
Click to expand...
Be careful on how you reply to members especially moderators who have been here for 18 years and who works in IT and knows his stuff. He basically told him it was a memory issue and asked if he has any extra memory to use to test if it was bad ram. You told the OP to do a memtest anyway.
 
johnb35 said:
Be careful on how you reply to members especially moderators who have been here for 18 years and who works in IT and knows his stuff. He basically told him it was a memory issue and asked if he has any extra memory to use to test if it was bad ram. You told the OP to do a memtest anywa
Click to expand...

johnb35 said:
Be careful on how you reply to members especially moderators who have been here for 18 years and who works in IT and knows his stuff. He basically told him it was a memory issue and asked if he has any extra memory to use to test if it was bad ram. You told the OP to do a memtest anyway.
Click to expand...
Jumping too conclusions doesn't prove the memory is bad.
 
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iavswn said:
Jumping too conclusions doesn't prove the memory is bad.
Click to expand...
No, but it's a good start if RAM is available.

@DJboutit

The second error may be showing a driver issue trying to access the RAM incorrectly. This would make sense why you are seeing it happen once a day.

Since it is a new machine (I assume new as in purchased from a store and not 'new to you' type of deal), and could be a software issue, I would personally wipe clean and do a clean install of Windows to eliminate being a rouge driver or other software. Don't install anything else for a few days. If you are still having issues, then you would want to look into Memtest to test the memory.

It may be helpful to provide a detailed description of the parts that this machine has. (i.e. manufacturer and model numbers).
 
Couriant said:
No, but it's a good start if RAM is available.
Click to expand...
Swapping the memory out is Not "basic computer troubleshooting". To test the memory to dertmine whether its bad or good he needs to run the memory diagnostic tool (MDT).
microsoft.com/en-us/surface/do-more-with-surface/how-to-use-windows-memory-diagnostic
 
iavswn said:
Swapping the memory out is Not "basic computer troubleshooting". To test the memory to dertmine whether its bad or good he needs to run the memory diagnostic tool (MDT).
microsoft.com/en-us/surface/do-more-with-surface/how-to-use-windows-memory-diagnostic
Click to expand...
When I post, I post from/with experience. I have experience with bad RAM. It was a headache for me for months. Memory tests passed. But the rig would still crash out when gaming. After swapping out the RAM I no longer had crashes during gaming.
 
iavswn said:
Jumping too conclusions doesn't prove the memory is bad.
Click to expand...
Using spare parts as a test is not jumping to conclusions. Swapping memory in this situation can be a really quick and dirty way of proving a common hardware failure point.

iavswn said:
Swapping the memory out is Not "basic computer troubleshooting". To test the memory to dertmine whether its bad or good he needs to run the memory diagnostic tool (MDT).
microsoft.com/en-us/surface/do-more-with-surface/how-to-use-windows-memory-diagnostic
Click to expand...
Windows MDT isn't going to tell you much except it failed to access a memory block... which could mean failed/failing memory or the IMC's toast. It doesn't really narrow it down much more than the stop code the OP's already got.

Side note: There's a ton of different memory tests you could do. Like... a dozen of them and you would be sitting there waiting for them for hours PER test to stress the memory for corruption. Swapping out for a spare set (if available) would get you to a conclusion faster than a synthetic mem test.

@DJboutit, if you're hell bent on troubleshooting this instead of getting a replacement, you can try just having 1 stick of memory installed at a time and run Topaz Video AI (since this is the program that's causing issues) to see if it still crashes the machine. That'd be the start I'd go with.
 
iavswn said:
Throwing parts at the problem is Not how you fix a computer.
Click to expand...
Except, that's literally how everyone does it.

It's a prebuilt, let the manufacturer provide a functional system instead of wasting time, effort and voiding the warranty trying to repair something defective out of the box, much less speculating over a situation you cannot prove over the internet.
 
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