My very first IT job I ever had, where I had my very first problematic client emachines saved the day. I was 18 years old, landed my very first tech job at a warranty repair/sales shop. I had a client who was an older guy and had worked in the IT field a lot longer than I had. The machine was brand new and was running 98se, and office 97. After running a complete reimage of the machine, and loading office 97, office apps would crash upon launch. I ran tons of hardware diagnostics and could not find a single problem with the hardware, and office 2000 ran with out a hitch. The guy was furious with me, yelled at me, wanted a 2nd opinion and I was kind of stressed out about the whole thing. I was new in the field and I didn't know too much hands on, all I had to show for experience was my A+ and like 2 months on the job at the time. I told him that from what I could tell, it was completely software related.
He yelled at me and said, "You mean to tell me that a clean install of windows 98se and a clean install of office 97 (maybe it was office 95 can't remember) has conflicts, after clean installs? Those are two MS products, there is no way they can have conflicts on clean installs!"
I calmly stepped back and explained to him that Office 2k ran with out a hitch after a reimage as well as all other software so, it was most likely a software issue with office 97(95). He blew up in my face and called me an idiot.
At this point my boss had caught wind of it, read all my work notes in the work order and had agreed with my diagnostic.
End result:
My boss returned his computer for a full exchange and gave him an e-Machine. The guy thought he had won and was all up about it. My boss then turns to him once the exchange completes and says, "We do not support e-Machines locally, and I did not return your computer because of a defect; I returned it on the sole basis that next time you need service you will have to call e-Machines and not bust my tech's balls over ridiculous claims."
It is awesome to have a great boss!
So I love e-Machines because of that, LOL!