That's a load of BS on there part.Lamilia said:When I got my HP (in sig) bestbuy said that for one year they would come to our house and clean the dvd burner because something about every 10 disks that are burned it needs to be cleaned blah blah blah and then after that they would charge some huge amount of money to do it. They never came and cleaned it and its burned over 50 cds with no problems.