iBuyPower computers... has anyone had any trouble with them?

G

gulfcoastfella

Member
I bought a computer from iBuyPower, and within a month of the warranty expiring, my computer slowly died until it would no longer boot.

I called iBuyPower's tech support, and they walked me through several diagnoses, after which they told me to send it back to them for diagnosis and fixing.

So I sent it to them. They reported it was a bad power supply, and that once they replaced the power supply, they were able to run 3DMark for two days without any problems.

I got my computer back, hooked it up, and it still wouldn't boot....:mad: power is being supplied just fine, fans turn and I can hear the harddrive spinning, just no POST.

So I called iBuyPower's tech support again, and they instructed me to test the computer with 1 stick of each RAM at a time, and when that didn't work, they told me to do the same with my two video cards and my sound card.

None of this changed anything; the computer continued to fail it's POST.

So they've instructed me to send it to them a second time.:angry: I'm getting sick of not having my computer, and I'm disappointed in iBuyPower's "tech support".



Has anyone else had problems with either iBuyPower's hardware, system reliabilities, or tech support?



Any feedback would be awesome!
 
Thats the probelm with ibuypower they give cheap attractive offers with crappy power supplies I have heard of issues like this befor most ended up buying a good PSU which they should have done alot earlier
 
If it's possible u should just return that one and buy from a reliable source like www.newegg.com Sure ibuypower has alot of fame for being the place for gamers to go but their computers are not all that good vs. building one yourself. and like u told us their tech support sucks. I would just build your own if possible. What's your budget?
 
I bought one of their computers a couple years ago...in my opinion they are the shadiest bunch of clowns anywhere. My computer wouldnt do anything when i received it...after going round and round with their "tech support" I discovered the hard drive wan not even connected to the power supply. Along with a few other issues I could write a book on, I would never recommend them, even to my worst enemy.

MBR
 
So see if u can get it returned. Trust me u won't regret it. What's ur budget? Tell us your specs
 
Last edited:
Do you have some kind of receipt from when you ordered it? If so, post up a copy(with any personal information/serial numbers removed of course, just the parts list is all we need).
 
Here's my system specs:

Case ( Tuniq 3 Gaming Tower Case w/420W Power Supply Silver )
Power Supply ( 850 Watt -- [$40 OFF Mail-In Rebate] Thermaltake Toughpower W0172RU Power Supply Quad SLI Ready )
Processor ( [=== Quad Core ===] Intel Core 2 Quad Processor Q6600 (4x 2.4GHz/8MB L2 Cache/1066FSB) )
Processor Cooling ( [New !!!] iBUYPOWER Liquid CPU Cooling Fan System Kit --- [for INTEL CPU] )
Motherboard ( [===Support QX9650 & 3-Way SLI===] Asus P5N-T Deluxe NVIDIA nForce 780i SLI Chipset w/7.1 Sound, Gb LAN, S-ATA Raid, USB 2.0, IEEE-1394, 3-Way PCI-E M )
Memory ( 4096MB [1024MB X4] DDR2-800 PC6400 Memory Module Corsair XMS2 Xtreme w/Heat Spreader )
Video Card ( 2x eVGA NVIDIA 260-216)
Hard Drive ( 320 GB HARD DRIVE [Serial-ATA-II, 3Gb, 7200 RPM, 16M Cache] )
2nd Hard Drive ( 160 GB HARD DRIVE [Serial-ATA-II, 3Gb, 7200 RPM, 8M Cache] )
CD/DVD Drive ( [** Special !!! ***] LG GGC-H20L BLU-RAY/HD-DVD Reader & DVD±R/±RW Burner Internal Combo Drive Black )
CD-RW/DVD-RW Drive ( Sony Dual Format/Double Layer 20X DVD±R/±RW + CD-R/RW Drive Beige )
Sound Card ( Creative Lab Sound Blaster X-Fi )
Network Card ( Onboard LAN Network (Gb or 10/100) )
Floppy Drive ( Mitsumi 1.44 MB Internal Floppy Drive Beige )
USB 2.0 Accessories ( Build-in USB 2.0 Ports )
Operation System ( Microsoft Windows Vista Ultimate + [Free 60-Day !!!] Microsoft Office 2007(Word, Excel, Outlook, PowerPoint, Access ....) 32-Bit )

hope this is what you were looking for...

someone else I talked to mentioned that iBuyPower is known for using great components except for power supplies, which they buy in large quantity and very low quality. I think I remember reading somewhere that a power supply can hold it together enough to power simple things like fans and hard drives and coolers, but still not provide high-enough-quality power to run the processor. Does that sound right?
 
Hmm... That thermaltake is a good quality power supply(although most of the ones they use are crappy power supplies, thermaltake is good)...Have you checked for loose connections/etc? What happens when you turn it on?
 
bomberboysk said:
...Have you checked for loose connections/etc?
Click to expand...

I removed and reseated the two RAM sticks, one at a time. Then I removed all cables from the video cards and removed/reseated the video cards, one at a time (being sure to reconnect the power cables). Then I removed and reseated the sound card. That's all I checked. I know the hard drive is powered because I could hear it spinning up. All of the fans powered on, as well as the processor's cooler. I did notice that neither of the graphics cards' fans came on when the computer was powered on. I can't believe, though, that two graphics cards both failed separately, at the same time, when iBuyPower said everything worked fine for them.

bomberboysk said:
What happens when you turn it on?
Click to expand...

When I turn it on in all above scenarios, I hear everything in the computer spooling up (except the aforementioned graphics card fans), but the computer never makes it past POST. You know how you hear a single beep when the computer passes the POST? That beep never comes.
 
Check if your 8 pin cpu connector is totally hooked in, and also check that the motherboard atx connector is plugged in.
 
bomberboysk said:
Check if your 8 pin cpu connector is totally hooked in, and also check that the motherboard atx connector is plugged in.
Click to expand...

Unfortunately, I can't follow your advice at the moment; I've sent the computer back to iBuyPower to get it running. I've been without my primary PC for too long, and for now I just want to get it going and be done with it.
 
You must log in or register to reply here.
Back
Top