im new and need help

Z

zach1234

New Member
ok so i have a older laptop 3 or 4 years old ....well it came out the same timer vista was optinal to get for a operating system ...it has been screwing up latly and i will be wiping it 100% clean and starting from scratch.........2 things first would i havce to install xp back on it or could i use the vista disks i got with my new desktop (4 months old now ) or would i have to use the origanl O.S and put xp backl on .....laptop is a dell and the desktop is a gatway


2 how would i wipe my laptop 100% clean ? and then install the operating system?
 
When you install a new OS you boot from cd/dvd, then choose where to install the OS. thats when you can format your hard drives. so you format your hard drive, choose the one you want to install the os to, and start the installation.
 
Hi zach1234. Welcome to Computer Forum!

The Gateway Vista disk will not work for your Dell (as it is an OEM disk, not a retail Windows Vista disc). So looks like you'll be putting XP back on it.

Depending on your computer model, your system may have a recovery partition on it, so no disk would be necessary to restore your computer to factory conditions.

Many people still use XP - it's a good OS for no more than what most people need to do on their laptops. The only problem is that Microsoft will soon be "dropping" XP, meaning no more OS updates - so any new OS security vulnerabilities and errors that are discovered will not be patched, and therefore may be exploited or go unresolved, respectively. But as long as you're behind a router, this shouldn't be of significant concern.

If you were going to go for an updated OS, I would recommend Windows 7 over Vista.

It is possible that we could help you resolve your current problems so that no re-installation would be necessary.

If you would like to go that route, please post back with a detailed description of your problem, as well as your system specifications and a HijackThis! log.
 
Last edited:
deanj20 said:
It is possible that we could help you resolve your current problems so that no re-installation would be necessary.

.
Click to expand...

ok so problume


system restor wont work (says administrative groupe wont alowe(there is only 1 account and it is the admin account)

battery only charges when using bootsafe from sasw

blue screen of death all the time

internet wont open

when im off line the internet pops up with weried german websites

makes funn speaking sounds when on or off mute

i scan and it says there is a lil over 85 trojens remove them scan again non...next day same amoutn

this is just a small list of things.....basicly stuff from the last 6 hours and its been like this for a week......the battery prob has been around for 5 months or so
 
After you do the reinstall, I would install Microsoft Security Essentials. Also, be sure that you get all of the latest updates for your OS and other software. Post back if you have any problems with reinstalling using your Dell OEM disks. In the future, if you think you might have become infected w/ malware, please post back here before things get so bad... Also, scan your system once in a while in Safe Mode using Malwarebytes Antimalware.
 
ok now how dose a person go about in doing so .....not websit links where im useing my good computer now and the laptop wont go on the net
 
so i did the hijack thing on the laptop and this is what i got .......i was talking to my borther and he tells me one oif his freinds has been using it off and on for the last week .....next time a password is being applyed




anyways on to the hijack thing





Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:37:50 PM, on 4/25/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\DOCUME~1\father\LOCALS~1\Temp\Owc.exe
C:\WINDOWS\Opawaa.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\PROGRA~1\McAfee\MPS\mps.exe
C:\PROGRA~1\McAfee\MSC\mcregist.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\WINDOWS\system32\rpcnet.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.ca/ig/dell?hl=en&client=dell-row&channel=ca&ibd=3070815
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.ca/hws/sb/dell-row/en/side.html?channel=ca
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.ca/hws/sb/dell-row/en/side.html?channel=ca
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.ca/hws/sb/dell-row/en/side.html?channel=ca
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.ca/ig/dell?hl=en&client=dell-row&channel=ca&ibd=3070815
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
O2 - BHO: ezLife browser enhancer zwjzzsfr - {31E1C1EF-21CA-4FC1-A939-FDED80309DBA} - C:\WINDOWS\system32\zwjzzsfr.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptcl.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: hotrevenue browser enhancer - {F60B8459-AF32-2D7D-425E-4D0AC9C7C87D} - C:\WINDOWS\system32\vxxcwdxikrrcnupgv.dll
O2 - BHO: SmartAds browser enhancer sgqzxcqt - {FE885B9D-68F6-427C-8D5E-8B8831A7A3B0} - C:\WINDOWS\system32\sgqzxcqt.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [MskAgentexe] C:\Program Files\McAfee\MSK\MskAgent.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [BuildBU] c:\dell\bldbubg.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [wfjiohag] C:\Documents and Settings\NetworkService\Local Settings\Application Data\itioldfjg\fltbqbmtssd.exe
O4 - HKLM\..\Run: [ewrgetuj] C:\DOCUME~1\father\LOCALS~1\Temp\geurge.exe
O4 - HKLM\..\Run: [ezLife] rundll32 "zwjzzsfr.dll",,Run
O4 - HKLM\..\Run: [ewckpqma] C:\Documents and Settings\father\Local Settings\Application Data\wvqnvecrf\uhbeqsotssd.exe
O4 - HKLM\..\Run: [ebrilvnj] C:\Documents and Settings\father\Local Settings\Application Data\wjomvpqda\uxbgdbptssd.exe
O4 - HKLM\..\Run: [asam] C:\Documents and Settings\father\Local Settings\Application Data\asam.exe
O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [YVIBBBHA8C] C:\DOCUME~1\father\LOCALS~1\Temp\Owc.exe
O4 - HKCU\..\Run: [hsf87efjhdsf87f3jfsdi7fhsujfd] C:\DOCUME~1\father\LOCALS~1\Temp\spoolsv.exe
O4 - HKCU\..\Run: [mcexecwin] rundll32.exe C:\DOCUME~1\father\LOCALS~1\Temp\nsr7wk.dll, RestoreWindows
O4 - HKCU\..\Run: [hsf87sdhfush87fsufhuie3fddf] C:\DOCUME~1\father\LOCALS~1\Temp\hgsnps04.exe
O4 - HKCU\..\Run: [newupdate1142C.exe] C:\Documents and Settings\father\Application Data\7AFB6C385CD4295537659E98435C4446\newupdate1142C.exe
O4 - HKCU\..\Run: [chkntfs64x.exe] C:\DOCUME~1\father\LOCALS~1\Temp\chkntfs64x.exe
O4 - HKCU\..\Run: [ewckpqma] C:\Documents and Settings\father\Local Settings\Application Data\wvqnvecrf\uhbeqsotssd.exe
O4 - HKCU\..\Run: [ebrilvnj] C:\Documents and Settings\father\Local Settings\Application Data\wjomvpqda\uxbgdbptssd.exe
O4 - HKCU\..\Run: [asam] C:\Documents and Settings\father\Local Settings\Application Data\asam.exe
O4 - HKUS\S-1-5-18\..\Run: [wfjiohag] C:\Documents and Settings\NetworkService\Local Settings\Application Data\itioldfjg\fltbqbmtssd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [wfjiohag] C:\Documents and Settings\NetworkService\Local Settings\Application Data\itioldfjg\fltbqbmtssd.exe (User 'Default user')
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {784797A8-342D-4072-9486-03C8D0F2F0A1} (Battlefield Heroes Updater) - https://www.battlefieldheroes.com/static/updater/BFHUpdater_4.0.27.0.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5B9DBC29-CA2C-4302-A3CB-5745A1AD6559}: NameServer = 93.188.164.11,93.188.166.157
O17 - HKLM\System\CCS\Services\Tcpip\..\{89D1A80A-EFD5-4E1E-A0A2-0704E402E473}: NameServer = 93.188.164.11,93.188.166.157
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.164.11,93.188.166.157
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.164.11,93.188.166.157
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: Remote Procedure Call (RPC) Net (rpcnet) - Absolute Software Corp. - C:\WINDOWS\system32\rpcnet.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 11313 bytes
 
Yeah - sorry about that - I thought I'd replied to your post already...

That log is a mess. I would opt for a complete reinstall. Newer Dells have a recovery partition, while older Dells can be restored using the OEM CDs.

You may want to back up your irreplaceable files before the reinstall. Do you have a flash drive or CD/DVD-Rs?

First try system restore from the recovery partition - As soon as you turn the computer on, begin to press ctrl+F11 rpeatedly until you get an option menu, then choose "Restore"

If you don't have a recovery partition, reinstall with the CD - just boot the computer from your Dell CD and follow the on screen instructions. When you get the option, opt for a Full Installation and do a complete format (as opposed to a quick format) on the C: drive where your infected OS currently resides.

Post back with an update.
 
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