In California, how to trade-in SBC modem?

Greg J.

Greg J.

VIP Member
How do I tell my aunt in California where to go to trade-in her old DSL modem for a better (updated) modem? Are there SBC Yahoo centers in Fremont, California?
I'm currently rebuilding her computer. Her Internet service is acting very unreliable. She is using a different computer to use the Internet, yet must return the borrowed computer soon. I believe her modem AND Firmware need to be updated. Usually, My ISP (Road Runner) lets me just trade in my old modem for a newer one so it complies with the networks better. Does SBC Yahoo DSL do this? (Her modem is 4 ++ years old, just thought updates might make her Internet finally work. :cool:
 
SBC Yahoo can be such jerks !!

My aunt was immediatly put on hold then hung up. She called her provider 4 times and got hung up on each time. My aunt is very polite. These tech people seem to be sharks :( I'll just have them buy a new DSL modem from a store to stop the hassle.
 
No no, what you need is to contact a lawyer :P The odd time a lawyer can actually be useful :P
 
Im in Australia, and had a cable modem about 4+ years old as well. My ISP sent me a new modem in the mail for free because there networks would no longer support the older technology. I would keep trying to contact SBC Yahoo just in case you are entitled to a free modem, if they are that bad, consider changing ISP.
 
if they are that bad, consider changing ISP.
Click to expand...
Yeah that would be a stellar idea (atop of a scating letter)... also this could be something the MaximumPC Dog could look into :)
 
Auntie's gotta switch ISP's but who else is there in CA

What other ISP's are there for unlimited DSL or cable WITHOUT Comcast? Comcast is kinda evil, don't ya think? :confused: Are there other DSL vendors in the area? Gotta make her switch. Thank you for your kind responses :)
 
I'm going to tell her to get EarthLink, good?

Will Earth Link DSL or Cable Internet be okay? What do ya think? :)
 
Tech support is in Singapore and India.

Can't seem to understand wtf they're saying because of their accents. Gonna take it to a new level. Gonna try again. :mad:
 
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