Internet access problems
- Thread starter SpecialK
- Start date
Why didn't you say that in your very first post? The more you tell us the quicker we can help. So you click to open firefox and it won't even try loading? Does Internet Explorer open and are you able to go to any websites with it?
Ok, What I need you to do is download these files from one of your other computers and put them on a usb flash drive and then run them on your xp desktop to check for malware.
1.
Please download AdwCleaner by Xplode onto your Desktop.
•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Scan.
•After the scan you will need to click on clean for it to delete the adware.
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
2.
Please download Junkware Removal Tool to your desktop.
•Shutdown your antivirus to avoid any conflicts.
•Very important that you run the tool in this manner:
Right-mouse click JRT.exe and select Run as administrator
Do NOT just double-click it.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt in your next message.
Post screenshots of the logs you get. This will tell us how infected you are if at all. I may have you run other programs but this will give us a good idea.
1.
Please download AdwCleaner by Xplode onto your Desktop.
•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Scan.
•After the scan you will need to click on clean for it to delete the adware.
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
2.
Please download Junkware Removal Tool to your desktop.
•Shutdown your antivirus to avoid any conflicts.
•Very important that you run the tool in this manner:
Right-mouse click JRT.exe and select Run as administrator
Do NOT just double-click it.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt in your next message.
Post screenshots of the logs you get. This will tell us how infected you are if at all. I may have you run other programs but this will give us a good idea.
oh and by the way, I did not try booting from safe mode. I shall try that next. I'm having trouble with the adwCleaner. I got a message about re-installing it due to corruption. A Database error. ?? I tried it again, same thing. I shall have to continue with this tomorrow. Early day unfortunately. Thank you so very much with your help and time. Much appreciated. I'll let you know how it goes.
Hi Johnb35, I thought I'd turn on my PC and give it a quick go, hoping for dumb luck. Dumb, being the operative word. After right clicking this last time, I clicked on open. The program starts. I click on SCAN. Then AdwCleaner says it's loading the databases. One fifth of the way thru I get the following message: Database corrupted. Please uninstall AdwCleaner and download it again. Also and for the first time upon turning on the machine I got this message: Access violation at address 004A55F7 in module WMP54GSv1_1.exe. Read address 00000000. That's I believe refers to my router or card. I'd don't expect to start trouble shooting at this hour, just thought I'd let you know what's going on.