Is Microsoft security essential conflict with superantivirus?

[paulcheung]

Hi John,
When I run the combofix. the top of the windows said, c: administrator. Combofix find 3M. what is that mean? does it find a virus or malware?
Thank you.
Thia is the new combo fix log just re-run after I use cccleaner delete any thing at all it can delete.


ComboFix 10-09-01.04 - Ken-Chun Cheung 09/02/2010 23:14:23.2.2 - x86
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.3454.2576 [GMT -5:00]
Running from: c:\users\Ken-Chun Cheung\Downloads\ComboFix.exe
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}
.

((((((((((((((((((((((((( Files Created from 2010-08-03 to 2010-09-03 )))))))))))))))))))))))))))))))
.

2010-09-03 04:19 . 2010-09-03 04:19 -------- d-----w- c:\users\Public\AppData\Local\temp
2010-09-03 04:19 . 2010-09-03 04:19 -------- d-----w- c:\users\Default\AppData\Local\temp
2010-09-03 04:13 . 2010-09-03 04:13 -------- d-----w- C:\32788R22FWJFW
2010-09-03 03:57 . 2010-09-03 03:57 -------- d-----w- c:\program files\CCleaner
2010-09-03 02:47 . 2010-09-03 04:19 -------- d-----w- c:\users\Ken-Chun Cheung\AppData\Local\temp
2010-09-02 19:19 . 2010-04-29 20:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-09-02 19:19 . 2010-04-29 20:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-09-02 17:36 . 2009-05-26 16:43 1710392 ------w- c:\programdata\HP\Installer\Temp\hpzmsi01.exe
2010-09-02 17:36 . 2009-05-21 15:12 121344 ------w- c:\programdata\HP\Installer\Temp\hpqrrx08.exe
2010-09-02 12:18 . 2010-09-02 12:18 -------- d-----w- c:\windows\system32\Wat
2010-09-02 05:36 . 2009-09-10 05:52 257024 ----a-w- c:\windows\system32\msv1_0.dll
2010-09-02 05:35 . 2009-11-25 17:47 99176 ----a-w- c:\windows\system32\PresentationHostProxy.dll
2010-09-02 05:35 . 2009-11-25 17:47 49472 ----a-w- c:\windows\system32\netfxperf.dll
2010-09-02 05:35 . 2009-11-25 17:47 297808 ----a-w- c:\windows\system32\mscoree.dll
2010-09-02 05:35 . 2009-11-25 17:47 295264 ----a-w- c:\windows\system32\PresentationHost.exe
2010-09-02 05:35 . 2009-11-25 17:47 1130824 ----a-w- c:\windows\system32\dfshim.dll
2010-09-02 05:28 . 2010-03-04 07:33 740864 ----a-w- c:\windows\system32\inetcomm.dll
2010-09-02 05:23 . 2010-09-02 05:23 388096 ----a-r- c:\users\Ken-Chun Cheung\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2010-09-02 05:21 . 2009-10-31 05:45 2614272 ----a-w- c:\windows\explorer.exe
2010-09-02 05:21 . 2009-10-28 06:17 285696 ----a-w- c:\windows\system32\winlogon.exe
2010-09-02 05:21 . 2009-08-29 06:57 34816 ----a-w- c:\windows\system32\msasn1.dll
2010-09-02 05:19 . 2009-10-02 04:06 728648 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2010-09-02 05:19 . 2009-09-03 07:04 1320960 ----a-w- c:\windows\system32\CertEnroll.dll
2010-09-02 05:19 . 2009-08-19 07:20 442920 ----a-w- c:\windows\system32\winresume.exe
2010-09-02 05:19 . 2009-08-19 07:20 507568 ----a-w- c:\windows\system32\winload.exe
2010-09-02 05:19 . 2009-08-29 06:54 12625408 ----a-w- c:\windows\system32\wmploc.DLL
2010-09-02 05:16 . 2010-07-29 06:30 197632 ----a-w- c:\windows\system32\ir32_32.dll
2010-09-02 05:16 . 2010-07-29 06:30 82944 ----a-w- c:\windows\system32\iccvid.dll
2010-09-02 05:15 . 2010-06-19 06:23 37376 ----a-w- c:\windows\system32\rtutils.dll
2010-09-02 05:15 . 2010-06-08 06:02 1233920 ----a-w- c:\windows\system32\msxml3.dll
2010-09-02 05:10 . 2010-06-22 02:47 310784 ----a-w- c:\windows\system32\drivers\srv.sys
2010-09-02 05:10 . 2010-06-22 02:47 307200 ----a-w- c:\windows\system32\drivers\srv2.sys
2010-09-02 05:10 . 2010-06-22 02:47 113664 ----a-w- c:\windows\system32\drivers\srvnet.sys
2010-09-02 05:09 . 2009-12-08 11:40 3955288 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-09-02 05:09 . 2009-12-08 11:40 3899464 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-09-02 05:09 . 2009-12-08 11:32 292864 ----a-w- c:\windows\system32\apphelp.dll
2010-09-01 03:53 . 2010-09-02 02:38 2048 ----a-w- C:\Uninstall.dat
2010-09-01 03:49 . 2010-09-01 03:49 -------- d-----w- c:\users\Ken-Chun Cheung\AppData\Roaming\Malwarebytes
2010-09-01 03:49 . 2010-09-01 03:49 -------- d-----w- c:\programdata\Malwarebytes
2010-09-01 03:49 . 2010-09-02 19:19 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-09-01 02:57 . 2010-09-01 02:57 -------- d-----w- c:\users\Ken-Chun Cheung\AppData\Roaming\FXTS2
2010-08-21 04:08 . 2010-08-21 04:08 -------- d-----w- c:\program files\CPUID

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-09-02 19:44 . 2010-06-14 03:19 131728 ----a-w- c:\users\Ken-Chun Cheung\AppData\Local\GDIPFONTCACHEV1.DAT
2010-09-02 19:22 . 2010-04-29 12:13 -------- d-----w- c:\users\Ken-Chun Cheung\AppData\Roaming\vlc
2010-09-02 18:08 . 2010-03-16 12:38 -------- d-----w- c:\program files\HP
2010-09-02 18:06 . 2009-01-28 21:18 -------- d-----w- c:\program files\Yahoo!
2010-09-02 18:02 . 2008-02-21 00:40 -------- d--h--w- c:\program files\InstallShield Installation Information
2010-09-02 18:02 . 2008-02-21 01:52 -------- d-----w- c:\programdata\Napster
2010-09-02 17:55 . 2008-02-21 01:54 -------- d-----w- c:\program files\Common Files\Symantec Shared
2010-09-02 17:52 . 2010-06-16 05:19 -------- d-----w- c:\programdata\Norton
2010-09-02 17:36 . 2008-05-22 21:38 -------- d-----w- c:\program files\321Studios
2010-09-02 17:16 . 2009-07-14 02:37 -------- d-----w- c:\program files\Windows Mail
2010-09-02 05:36 . 2008-02-24 01:11 -------- d-----w- c:\programdata\Microsoft Help
2010-09-02 05:08 . 2010-09-01 04:06 -------- d-----w- c:\program files\SUPERAntiSpyware
2010-09-02 05:08 . 2010-09-02 05:08 52224 ----a-w- c:\users\Ken-Chun Cheung\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10005.dll
2010-09-02 05:08 . 2010-09-02 05:08 63488 ----a-w- c:\users\Ken-Chun Cheung\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10006.dll
2010-09-02 05:08 . 2010-09-02 05:08 117760 ----a-w- c:\users\Ken-Chun Cheung\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\UIREPAIR.DLL
2010-09-02 04:35 . 2009-06-12 04:21 -------- d-----w- c:\users\Ken-Chun Cheung\AppData\Roaming\dvdcss
2010-09-02 04:35 . 2008-06-03 05:04 -------- d-----w- c:\programdata\Nero
2010-09-02 04:35 . 2008-02-24 01:16 -------- d-----w- c:\program files\Microsoft Works
2010-09-02 04:35 . 2008-06-03 05:04 -------- d-----w- c:\program files\Common Files\Nero
2010-09-02 04:35 . 2008-02-21 00:40 -------- d-----w- c:\program files\Common Files\InstallShield
2010-09-02 04:35 . 2010-06-16 19:39 -------- d-----w- c:\program files\Ask.com
2010-09-02 04:35 . 2010-06-16 01:13 -------- d-----w- c:\users\Ken-Chun Cheung\AppData\Roaming\mjusbsp
2010-09-02 04:35 . 2010-06-16 19:38 -------- d-----w- c:\users\Ken-Chun Cheung\AppData\Roaming\uTorrent
2010-09-02 04:30 . 2008-06-03 05:04 -------- d-----w- c:\program files\Nero
2010-09-02 01:51 . 2010-09-02 01:51 -------- d-----w- c:\program files\Trend Micro
2010-09-01 04:25 . 2010-07-29 03:11 -------- d-----w- c:\program files\Wipeer
2010-09-01 04:06 . 2010-09-01 04:06 -------- d-----w- c:\users\Ken-Chun Cheung\AppData\Roaming\SUPERAntiSpyware.com
2010-09-01 04:06 . 2010-09-01 04:06 -------- d-----w- c:\programdata\SUPERAntiSpyware.com
2010-08-22 04:08 . 2008-05-23 22:07 -------- d-----w- c:\users\Ken-Chun Cheung\AppData\Roaming\TOSHIBA
2010-07-29 03:11 . 2010-07-29 03:11 -------- d-----w- c:\users\Ken-Chun Cheung\AppData\Roaming\WiPeer
2010-06-19 04:07 . 2010-09-02 04:59 2326016 ----a-w- c:\windows\system32\win32k.sys
2010-06-16 05:48 . 2010-09-02 05:08 224256 ----a-w- c:\windows\system32\schannel.dll
2010-06-14 06:12 . 2010-09-02 05:18 1286016 ----a-w- c:\windows\system32\drivers\tcpip.sys
2010-06-13 22:52 . 2010-06-13 22:52 21316 ----a-w- c:\windows\system32\emptyregdb.dat
2009-06-10 21:26 . 2009-07-14 02:04 9633792 --sha-r- c:\windows\Fonts\StaticCache.dat
2008-05-22 18:00 . 2008-05-22 18:00 14 --sha-r- c:\windows\System32\drivers\fbd.sys
2008-05-22 18:00 . 2008-05-22 18:00 5 --sha-r- c:\windows\System32\drivers\taishop.sys
2009-07-14 01:14 . 2009-07-13 23:42 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Messenger (Yahoo!)"="c:\program files\Yahoo!\Messenger\YahooMessenger.exe" [2009-01-24 4363504]
"MsnMsgr"="c:\program files\Windows Live\Messenger\MsnMsgr.Exe" [2007-10-18 5724184]
"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2010-08-25 2424560]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\Apoint2K\Apoint.exe" [2006-09-11 180224]
"RtHDVCpl"="RtHDVCpl.exe" [2008-01-30 4911104]
"Skytel"="Skytel.exe" [2007-11-21 1826816]
"00TCrdMain"="c:\program files\TOSHIBA\FlashCards\TCrdMain.exe" [2008-01-22 712704]
"ITSecMng"="c:\program files\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe" [2007-09-29 75136]
"KeNotify"="c:\program files\TOSHIBA\Utilities\KeNotify.exe" [2006-11-07 34352]
"SmoothView"="c:\program files\Toshiba\SmoothView\SmoothView.exe" [2007-06-16 448080]
"SVPWUTIL"="c:\program files\TOSHIBA\Utilities\SVPWUTIL.exe" [2006-03-23 438272]
"TPwrMain"="c:\program files\TOSHIBA\Power Saver\TPwrMain.EXE" [2008-01-17 431456]

c:\users\Ken-Chun Cheung\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2006-10-26 98632]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2009-5-21 275768]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv

[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Lotus Organizer EasyClip.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Lotus Organizer EasyClip.lnk
backup=c:\windows\pss\Lotus Organizer EasyClip.lnk.CommonStartup
backupExtension=.CommonStartup

[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Lotus QuickStart.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Lotus QuickStart.lnk
backup=c:\windows\pss\Lotus QuickStart.lnk.CommonStartup
backupExtension=.CommonStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}]
2007-09-20 20:35 202024 ----a-w- c:\program files\Common Files\Nero\Lib\NMBgMonitor.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroFilterCheck]
2007-03-01 20:57 153136 ----a-w- c:\program files\Common Files\Nero\Lib\NeroCheck.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Net-It Launcher]
1998-02-06 00:16 24576 ----a-w- c:\windows\System32\NILaunch.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2008-03-29 04:37 413696 ----a-w- c:\program files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\setup\disabledrunkeys]
"StartCCC"=c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

R1 jswpslwf;JumpStart Wireless Filter Driver;c:\windows\system32\DRIVERS\jswpslwf.sys [2007-09-01 20352]
R3 jswpsapi;Jumpstart Wifi Protected Setup;c:\program files\Jumpstart\jswpsapi.exe [2007-10-30 937984]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2010-09-02 1343400]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV.SYS [2010-02-17 12872]
S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [2010-05-10 67656]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-13 48128]
S2 ConfigFree Service;ConfigFree Service;c:\program files\TOSHIBA\ConfigFree\CFSvcs.exe [2007-12-25 40960]
S2 TOSHIBA SMART Log Service;TOSHIBA SMART Log Service;c:\program files\TOSHIBA\SMARTLogService\TosIPCSrv.exe [2007-12-04 126976]


--- Other Services/Drivers In Memory ---

*Deregistered* - EraserUtilRebootDrv
*Deregistered* - SYMDNS
*Deregistered* - SymEvent
*Deregistered* - SYMFW
*Deregistered* - SYMIDS
*Deregistered* - SYMREDRV
*Deregistered* - SYMTDI

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
HPService REG_MULTI_SZ HPSLPSVC
.
Contents of the 'Scheduled Tasks' folder

2008-05-23 c:\windows\Tasks\Check Updates for Windows Live Toolbar.job
- c:\program files\Windows Live Toolbar\MSNTBUP.EXE [2007-10-19 16:20]
.
.
------- Supplementary Scan -------
.
IE: &Windows Live Search - c:\program files\Windows Live Toolbar\msntb.dll/search.htm
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b5

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2010-09-02 23:21:49
ComboFix-quarantined-files.txt 2010-09-03 04:21
ComboFix2.txt 2010-09-03 02:58
ComboFix3.txt 2010-09-01 12:35

Pre-Run: 37,686,296,576 bytes free
Post-Run: 37,662,273,536 bytes free

- - End Of File - - 1449E08161758D58EE7129FB25FD721B

 

[johnb35]

Your first log did show where it found a couple issues. Please provide an uninstall list using hijackthis. Open hijackthis, click on open misc tools section, click on open uninstall manager, click on save list. Save the log and then copy and paste it back here.

 

[paulcheung]

32 Bit HP CIO Components Installer
Activation Assistant for the 2007 Microsoft Office suites
Adobe Flash Player 10 ActiveX
Adobe Reader 8.1.2
ALPS Touch Pad Driver
Atheros Driver Installation Program
Atheros Wi-Fi Protected Setup Library
Bluetooth Stack for Windows by Toshiba
Catalyst Control Center - Branding
CCleaner
CD/DVD Drive Acoustic Silencer
CPUID CPU-Z 1.55
DVD MovieFactory for TOSHIBA
DVD X Rescue
DVDneXtCOPY Pro
FXCM Trading Station II
GearDrvs
Highlight Viewer (Windows Live Toolbar)
HiJackThis
HP Imaging Device Functions 13.0
HP Photosmart Premium C309g-m All-In-One Driver Software 13.0 Rel .6
HP Smart Web Printing 4.5
HP Solution Center 13.0
HP Update
iTunes
Lotus SmartSuite Release 9.5
Malwarebytes' Anti-Malware
Map Button (Windows Live Toolbar)
MetaTrader 4.00
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nero 8
neroxml
PCShowBuzz and PureRadio
QuickTime
Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista
Realtek High Definition Audio Driver
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Smart Menus (Windows Live Toolbar)
Texas Instruments PCIxx21/x515/xx12 drivers.
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Disc Creator
TOSHIBA DVD PLAYER
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Flash Cards Support Utility
TOSHIBA Games
TOSHIBA Hardware Setup
Toshiba Registration
TOSHIBA SD Memory Utilities
TOSHIBA Software Modem
TOSHIBA Software Upgrades
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
Update for 2007 Microsoft Office System (KB967642)
Update for Outlook 2007 Junk Email Filter (kb2279264)
VCRedistSetup
VLC media player 1.0.5
Windows Live Favorites for Windows Live Toolbar
Windows Live installer
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Toolbar
Windows Live Toolbar
Windows Live Toolbar Extension (Windows Live Toolbar)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series
WinRAR archiver
Yahoo! Messenger

Here is it.
Thank you.
Paul

 

[johnb35]

Ok, that didn't help any as I was hoping to see some remnants left over from symantec which i don't. If you can't manually remove all remnants of symantec to where MSE will install correctly, you may be forced to reinstall windows.

 

[paulcheung]

Now what ever this in my computer de-activate my windows 7 activation. should I just reformat the hard drive and install 64bit windows 7 or still going on to continue deal with this thing. I kind like the challenge.
Thank you.
Paul

 

[johnb35]

That would be your decision. I like challenges myself but I know when to give in. And unless you really know what you are doing, I wouldn't do too much cleaning in the registry as you may accidentaly delete something that you need. At this point, thats the only help I can give you.

 

[paulcheung]

ok thank you. I will try to delete all entries in the registry has symantec in it and see what happen. if failed then windows 7 64bits.
Thank you again
Paul

 

[paulcheung]

just delete all entry in the registry, hope I can start windows.
Thanks
Paul

Update;
Didn't work at all. still have issues, reinstalled windows 7 with 64 bit. Laptop working fine now. Thanks for the help.
Paul