Issue When Logging In

trewyn15

trewyn15

New Member
When i log in this error message shows up every time and it's really annoying on a day old netbook.

Does anyone have any ideas as to what I can do or what i will need to re-install to fix it?

I use ccleaner to clean some stuff up and it happened right after this.

Also this is on an Asus Eee PC 1018P.

Thanks!

asussetup.jpg
 
Download and run ccleaner first to see if that will get rid of it, which I doubt it will. Then go to c:\windows\tasks and delete the asus isetup task if listed. Or you can use the msconfig utility to disable the program from running at bootup.
 
ccleaner is what originally created the problem, would a system restore probably fix the problem?

otherwise i wasn't able to to find the program in the startup files at all or in the user files as stated above
 
OK, do this then.

Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

You will need to right click on that icon and click on run as. If the run as option doesn't appear then press and hold the shift key while right clicking on the icon to get it to appear.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

When the hijackthis log appears in a notepad file, click on the edit menu, click select all, then click on the edit menu again and click on copy. Come back to your reply and right click on your mouse and click on paste.

Post the logfile that HijackThis produces
 
When the Notepad file opens, it opens as a blank file.

I tried repairing 3 files and it didn't work, there is nothing in any scans that have to do with AsusSetup in anything that I have searched.

With this file missing, the netbook continues to boot fine.
 
Finally got it to work:


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:37:38 PM, on 1/22/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Unable to get Internet Explorer version!
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Elantech\ETDCtrl.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynAsusAcpi.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [ETDCtrl] %ProgramFiles%\Elantech\ETDCtrl.exe
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [LiveUpdate] AsusSender.exe C:\Program Files\Asus\LiveUpdate\LiveUpdate.exe auto
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [SuperHybridEngine] AsusSender.exe C:\Program Files\ASUS\SHE\SuperHybridEngine.exe
O4 - HKLM\..\Run: [HotkeyMon] AsusSender.exe C:\Program Files\EeePC\HotkeyService\HotKeyMon.exe
O4 - HKLM\..\Run: [HotkeyService] AsusSender.exe C:\Program Files\EeePC\HotkeyService\HotkeyService.exe
O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SynAsusAcpi] %ProgramFiles%\Synaptics\SynTP\SynAsusAcpi.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Mitch\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Asus Launcher Service (AsusService) - Unknown owner - C:\Windows\System32\AsusService.exe

--
End of file - 3696 bytes
 
rerun hijackthis and place a check next to this entry.

O4 - HKLM\..\Run: [LiveUpdate] AsusSender.exe C:\Program Files\Asus\LiveUpdate\LiveUpdate.exe auto


THen click on fix checked and then reboot and see if you still get the message pop up.
 
I did that and it still didn't work. I think it must have just 'fixed' the file. I did another run and here is what I got this time, looks pretty similar.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:35:27 PM, on 1/22/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\rundll32.exe
C:\Program Files\Elantech\ETDCtrl.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynAsusAcpi.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\SearchProtocolHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [ETDCtrl] %ProgramFiles%\Elantech\ETDCtrl.exe
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [LiveUpdate] AsusSender.exe C:\Program Files\Asus\LiveUpdate\LiveUpdate.exe auto
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [SuperHybridEngine] AsusSender.exe C:\Program Files\ASUS\SHE\SuperHybridEngine.exe
O4 - HKLM\..\Run: [HotkeyMon] AsusSender.exe C:\Program Files\EeePC\HotkeyService\HotKeyMon.exe
O4 - HKLM\..\Run: [HotkeyService] AsusSender.exe C:\Program Files\EeePC\HotkeyService\HotkeyService.exe
O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SynAsusAcpi] %ProgramFiles%\Synaptics\SynTP\SynAsusAcpi.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Mitch\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Asus Launcher Service (AsusService) - Unknown owner - C:\Windows\System32\AsusService.exe

--
End of file - 3979 bytes
 
Nope, you didn't fix it, the liveupdate program still runs at bootup. Do this instead.

click on start, in the search box, type msconfig and hit enter. when the system configuration utilty pops up, click on the startup tab. find the entry for the asus liveupdate program and uncheck it.
 
it's not there, this is what I see when I go to that. The only other ones below that are synaptics.

Untitled-1.jpg


The ASUS files are:

LiveUpdate
SuperHybridEngine
HotKeyMon
HotKeyService
 
uncheck live update. There are 4 asus sender programs listed. You may have to just reinstall the software/drivers.
 
johnb35 said:
uncheck live update. There are 4 asus sender programs listed. You may have to just reinstall the software/drivers.
Click to expand...

Still nothing, I just tried again, I think I'll just have to go for a reimage in the morning if the External DVD drive is here.

Thanks for your help!
 
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