Issue with Keyboard/mouse not working after reinstalling windows 7

Discussion in 'General Computer Chat' started by sinder151, Jul 14, 2017.

  1. sinder151

    sinder151 New Member

    Messages:
    8
    i have a issue now after reinstalling my windows 7 again to clean the files so the computer get faster. but i have gotten into the same issue i had last time and i don't remember what my friend did, all i remember what that he changed something in the bios so i was able to use the keyboard/mouse.

    I'm stuck to where i have to input my computer name, but i cant continue because i cant input any name. i reinstalled windows and now i cant continue, anyone know how i can fix this. its really annoying every time i reinstall windows its always something that have to make it take hours to fix.

    Thanks

    - Sinder
     
  2. beers

    beers Moderator Staff Member

    Messages:
    7,196
    Are you using USB3 ports? You might have to install the driver for them. Make sure you are using usb2.0 ports.
     
  3. sinder151

    sinder151 New Member

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    8
    Ive allready tried this, and 3 different keyboard, 2 different mouses. i have tried all these general normal fixes, the issue is a setting in the bios im very sure, it was the same issue last time. i had googled and tried different options for 3 days, and then this guy came over to me and changed 1 settings in the bios and the keyboard worked, i cant get hold of this guy atm that's why i'm asking for help a forum. Can you think of a setting in the bios that could disable the keyboard, the keyboard works fine in bios and all fine before all the way until it gets to where i input my computer name then it suddenly stops working, the lights are on but no reaction from it.
    Ive input them in both the blue and grey/dark usbs no difference. and how do i install any drivers if i cant get into the computer because i haven't set it up a user account on the pc yet.
     
  4. sinder151

    sinder151 New Member

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    8
    is there nobody that knows what setting i need to change in bios to get the keyboard to work. it cant be that rare that only this guy knows it.
     
  5. beers

    beers Moderator Staff Member

    Messages:
    7,196
    If it was a BIOS setting it wouldn't get reset by reinstalling windows.

    There's a Legacy USB option in most setups that you could try.
     
  6. sinder151

    sinder151 New Member

    Messages:
    8
    i got hold of my friend, he came over and changed a settings where windows 7 got enabled and keyboard then working. Everytime i reinstall my windows bios changes this setting happened before so i dont believe that the bios settings doesnt get reset, because why does this setting get changed when i reinstall? but now computer is working and im at the desktop so i can update the windows and install drivers.
    Thanks for the help.
     
  7. johnb35

    johnb35 Administrator Staff Member

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    39,317
    Reinstalling windows will not reset bios settings. Either cmos battery is shot and needs to be replaced or something else is going on.
     
  8. sinder151

    sinder151 New Member

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    How do i find out if the battery is damaged or anything else is?
     
  9. johnb35

    johnb35 Administrator Staff Member

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    39,317
    How old is this system? What motherboard do you have?
     
  10. sinder151

    sinder151 New Member

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    8
    The water cooling and motherboard is about 1 year old and its a MS-7971 (msi) had to change motherboard and case when i installed the water cooling, and the rest of the parts in the computer is about 2,5 years old.
     
  11. johnb35

    johnb35 Administrator Staff Member

    Messages:
    39,317
    Cmos batteries can last years. You may want to update bios. Do you know what bios revision it has?
     
  12. sinder151

    sinder151 New Member

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    8
    Bios version: American megatrends Inc. 1.D0, 8/30/2016
     
  13. johnb35

    johnb35 Administrator Staff Member

    Messages:
    39,317
    According to a search you have this board but your bios version doesn't match what it should have.

    Z170A PC MATE

    That is what the ms-7971 matches to. Can you verify thats the board you have?
     
  14. sinder151

    sinder151 New Member

    Messages:
    8
    this is what i says in system information. msi.png

    The motherboard i bough according to the website i bough it from:

    Z170 ATX Mainboard Midrange, SATA, PCIe-x16, 8GB DDR4,
     
    Last edited: Jul 16, 2017

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