Itunes help

B

BlowTreez

New Member
For a while now i havent been able to connect to the itunes store. I dont know why, it just stopped working one day. Everytime i try i get "Itunes could not connect to the itunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active."

Im on my house wifi, im able to browse the web so my connection should be fine. I made sure my firewall allowed itunes. Ive reinstalled itunes with the most recent update, im not sure what else to do.....any ideas what the problem could be?
 
maybe this will help .... when i do the Run Diagnostics in itunes and do the network connectivity test, this is what i get

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Inspiron 6000
iTunes 8.1.0.51
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.0.27
Apple Mobile Device Driver 1.29.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number #

Current user is an administrator.
The current local date and time is 2009-03-28 12:34:48.
iTunes is not running in safe mode.

Video Display Information

Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {}
Description: Linksys WPC11 Instant Wireless Network PC Card - Packet Scheduler Miniport
IP Address: 192.168.2.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Fri Mar 27 21:06:05 2009

Lease Expires: Sat Mar 28 21:06:05 2009

DNS Servers: 192.168.1.254
192.168.1.254

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:7212
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-09-12 21:38:54.
 
hmm... it kinda sounds like slow Internet problems to mee... but then again.. i dunno schizz about internet tech.
 
Do you happen to have any other security programs on your computer that may also provide a firewall?

Have you tried updating to the latest version of iTunes?
 
Still not working.... at this point ive uninstalled and reinstalled itunes and norton. removed itunes.exe from my allowed list on my firewall and put it back.. changed all my norton rules to allow everything.. and everything that ive stated before...

i dont know what to do its so annoying i have an iphone and i cant even update the os etc. its bs! lol still need help if anyone else has any ideas... ive read other threads on other forums with similar problems and nothing i can find helps...

maybe something to do with ports or sumthing i read something bout ssl or tcp or something but i forgot maybe some one knows what im talkin about ? any more help is greatly appreciated
 
I'll take a guess and say your router is 'blocking', or not allowing, the port(s) used by iTunes. Try allowing port 443. If you have a look at this web page http://support.apple.com/kb/TS1629 it appears the iTunes Store uses this port, unless I'm looking at the wrong one, I don't know a great deal about all this. If that doesn't work, try some of the other ports related to iTunes on that list.
 
Candy said:
I'll take a guess and say your router is 'blocking', or not allowing, the port(s) used by iTunes. Try allowing port 443. If you have a look at this web page http://support.apple.com/kb/TS1629 it appears the iTunes Store uses this port, unless I'm looking at the wrong one, I don't know a great deal about all this. If that doesn't work, try some of the other ports related to iTunes on that list.
Click to expand...

Cool thanx candy.... That actually worked for me on the computer that my router is on... I still cant connect to itunes on my laptop but at least i can now update my phones software on my desktop.... so my problem is half solved lol thanks! if anyone has any other ideas to get it workin on my laptop ill be waiting :good:
 
BlowTreez said:
Cool thanx candy.... That actually worked for me on the computer that my router is on... I still cant connect to itunes on my laptop but at least i can now update my phones software on my desktop.... so my problem is half solved lol thanks! if anyone has any other ideas to get it workin on my laptop ill be waiting :good:
Click to expand...

No worries, glad I could be of some help. Not too sure on the rest of your problem...are your desktop and laptop using the same wireless router? If you have more then one, you'll have to apply the same settings to both, if its only the one, then I'm not too sure. Did you try some of the other ports on that list?
 
Candy said:
No worries, glad I could be of some help. Not too sure on the rest of your problem...are your desktop and laptop using the same wireless router? If you have more then one, you'll have to apply the same settings to both, if its only the one, then I'm not too sure. Did you try some of the other ports on that list?
Click to expand...

they are using the same router, but i didnt try the other ports cause it was really late but ima try when i get home and let you kno if it fixes it... ithink i have some virus or somethin even though all the differnt scans ive done dont find one.. but newayz my iphones software is updated so im happy... thanx again:D
 
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