Laptop bluescreen? Help

SuperDuperMe

SuperDuperMe

New Member
Ok, so my gf's laptop blue screened earlier and i dont have a clue what to do about it. Iv tried going into action centre but it says it needs more info to come up with a solution. Then it says it cant connect to something.

Anyway here is what i seen in the action centre. Anyone know whats wrong?


(need more info just ask)


Source
Windows

Summary
Shut down unexpectedly

Date
‎16/‎07/‎2012 11:52

Status
Not reported

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Files that help describe the problem (some files may no longer be available)
071612-53508-01.dmp
sysdata.xml

Extra information about the problem
BCCode: 50
BCP1: FFFFFA8006B34A40
BCP2: 0000000000000000
BCP3: FFFFF880077B8A64
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
 
Stop code 50 usually means memory issue but can be something else. You can start by running memtest. But here is the info for bluescreen. Won't show much more than what you already listed though.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
==================================================
Dump File : 071612-53508-01.dmp
Crash Time : 16/07/2012 11:52:11
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffffa80`06b34a40
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`077b8a64
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70040
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17017 (win7_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+70040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071612-53508-01.dmp
Processors Count : 3
Major Version : 15
Minor Version : 7600
Dump File Size : 275,280
==================================================
 
Do you have a download link for that?

Also my girlfriend has recently dropped her laptop so my first though would be loose ram sticks. If i take them out and insert them again can i void the warranty (it has about 2 month left)?
 
mikeb2817 said:
Do you have a download link for that?

Also my girlfriend has recently dropped her laptop so my first though would be loose ram sticks. If i take them out and insert them again can i void the warranty (it has about 2 month left)?
Click to expand...

You may void the warranty if the warranty states that nothing can be opened or replaced. Speak to the manufacture of your girlfriend's laptop and see what they say.

If she drops it, as you said, the memory may just need re-seating. The first cause of blue screens is usually bad RAM. As you know, I was getting some the other week and it turned out my RAM was bad and had to be replaced. Also had bad RAM in the past and had a bunch of BSODs because of it.
 
FML! Pc's are pissing me off. I forgot to register my warranty with acer for this damn laptop.

Pc blows up and now this. Tech is really out to shit on me this week.
 
Well if you have no warranty then you can surely reseat the DIMMs without any worries then?
 
I reckon that could be the problem. Reseat the RAM, run Memtest for several hours, see what it comes back with.
 
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