Laptop can't connect to internet

FiveSeven

Member
I have a laptop that cannot connect to the internet. It used to be able but out of nowhere the ability went away. It can connect to my router but says something along the lines of "Connected to router but cannot connect to internet. If this is a hotspot you might need to open a browser and follow the directions" My first effort at a solution after some unsuccessful tinkering was buying an external wireless adapter, however, attempting to connect with that yielded the same results. Any help?
 

johnb35

Administrator
Staff member
Reset modem and router and try connecting again. If not, delete your wireless connection and then reset it back up and see what happens.
 

johnb35

Administrator
Staff member
If it works fine on the other machines then its your laptop. Delete the wireless connection for your network and set it up again, making sure you enter the correct security key.
 
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