Laptop Slowed Down + Audio Issues (Hijack This Inside)

D

Dooga16

New Member
If you are one of those people who dislike those who ask for help and don't return, don't worry. I am completely lost as to what to do.

Computer:
http://www.ibuypower.com/ibp/store/configurator.aspx?mid=177
2.2 Ghz
2 Gigs Ram

My computer was having trouble loading (taking longer to boot and start programs) and audio was stuttering especially when the processor was running more. The laptop is new - less than a month old. My friends who know more about computers doubt it is a hardware problem.

After some virus scans and being lost as to what to do, I did a system restore. It solved the problem making me believe it isn't a hardware issue. However, the problem came back a day or so later. I tried a system restore again - no luck. Don't want to try a system restore again because if it is a virus issue I've already done all that stuff.

I scanned with 3-4 adware programs and 2 virus scans. I tried o use housecall as well but it was taking to long to update. I currently have this open and msn open for non-standard programs. This is my log:

Logfile of HijackThis v1.99.1
Scan saved at 6:21:39 PM, on 8/23/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\o2flash.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Documents and Settings\Nicholas\My Documents\Downloads\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: O2Micro Flash Memory (O2Flash) - Unknown owner - C:\WINDOWS\system32\o2flash.exe
 
But if your 'Restore Folder' is infected also, you will be re-infected when a restore is done. Go here for this 'Dianogstic' scan fro Kaspersky http://kaspersky.com/kos/english/kavwebscan.html

Click Accept
When the updates are finished downloading, click Next, Scan Settings
Under Scan using the following antivirus database:, select extended
Make sure the Scan Archives and Scan Mail Bases options are selected as well. Click OK
Click My Computer and wait for the scan to finish
Click Save Report As. Under Save as type:, select Text file. Save this log to your Desktop.If any infections remain, post a copy of it here.

Also, your 'Java' needs updating.Uninstall all previous versions and go here to install the newest one. http://java.sun.com/javase/downloads/index.jsp
 
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Since the laptop is new off of the shelf only a few weeks ago you probably didn't have time to install a large number of programs as well as find a load of adwares, spywares, ,malwares, and disfunctional startups from bad installs of softwares.

Just because a laptop is new doesn't mean it couldn't be having a hardware fault now being seen. However on many new boards seen in desktops as well as portable units you often have to update the bios when initial problems are seen. This is even more common with the newer dual cored cpus being sold. This is one thing to look into.

If a large number of problems continue to be seen return it to the dealer while it is under warranty which is one thing to strongly consider at this time to have it checked out. If you toy around with it too much you will void the return policy and lose there if a hardware problem is found later.
 
Although it could be a hardware problem, my friend who knows about computers (but hasnt got a chance to fix it) has informed me it is a worm - whatever that means. I very much appreciate your reply, however.
 
Grisoft's AVG 7.1 Free edition antivirus utility has been good for finding I-Worms and other types of malwares. If it finds anything it will point out just what files are infected and where they are located. I've intentionally let I-Worm type viruses run to see how thet hid themselves and to see how effective AVG was at removing them. If it can't remove them it will point out which files need to be manually overwritten or removed.
http://free.grisoft.com/doc/2/lng/us/tpl/v5
 
Avg scan came up clean. My friend is going to look at it in the next few days, but I have a sneaking suspicion that a reformatting is going to occur.
 
Before reformatting a drive after copying any files possible infected to removable media you still need to confirm that something got onto your system and this is not a Windows or other software related problem. You certainly don't want to reinfect a system if one is found by copying any infected files back onto a clean partition. Ouch there alright! :eek: !!!

If it is not a virus like an I-Worm you may have what is called a trojan downloader that hides on the drive while creating new startups. Ewido, Spybot Search+Destroy, Webroot's Spy Sweeper, and several can be tried out to see if you have some spyware, adware, or other type of malware on your system. The links here each provide several removers some shareware as well as freeware.
For security tools, http://www.majorgeeks.com/downloads16.html
The same site also carries spyware and antivirus tools, http://www.majorgeeks.com/downloads31.html
Additional removers and online system scans, http://www.pchell.com/support/spywaretools.shtml
Avast home edition and Commodo along with AvG at http://www.freeware-guide.com/dir/util/avirus.html
Kaspersky is another included with AVG and several others at http://www.softpedia.com/get/Antivirus/
 
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