Laptop won't start up

L

lolli_pop

New Member
I have a virus on the laptop and now it won't start up - it won't even run long enough for me to get into the bios settings or to run it in safe mode. Is there anything I can do?
 
I highly doubt that a virus or malware is stopping your computer from booting up unless the bios has a virus and that is very rare. I would start looking at a overheating issue if the system is shutting down on you.
 
There is no overheating issue. The laptop has been working perfectly fine until a virus was present. It isn't my laptop, it's my nephews. He says he ran AVG but another anti-virus thing popped up so he clicked on it - I'm presuming it is the 'other anti-virus thing' that was actually the virus as messages with unsafe links have been sent from his social-networking account which he hasn't sent himself.
 
Looks like you'll have to send it in to get worked on unless you can get access to the cmos battery and remove it and see if you can get it to reset the bios. Not much we can do if its in that bad of shape.
 
The laptop has decided to start up and there is definitely a virus on it. It is AVG GT and is a replica of AVG which is why my nephew has clicked on it. We've ran AVG and found three trojans which we got rid of and we deleted the program from programme files and in any files related to it from regedit that we could find.

However, the laptop won't allow us to press F9 in order to restore factory settings and when we go into the BIOS and try to restore the factory settings, nothing changes.

The laptop now loads as normal but no icons appear, nothing starts up, it's basically just a desktop background we get until Task Manager loads itself.
 
After task manager loads can you run anything? Can you get online? If so then do this.

Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If you continue to experience problems after doing this, please post a HijackThis log by doing the following:

Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
 
When the laptop loads, there is only the wallpaper that can be seen. We can't see any icons, task bar etc. The Task Manager appears and we've tried to get online but it won't let us access WiFi so no luck there. We've tried running explorer.exe but it says that Windows cannot find it.

We've looked at what is meant to be on the Desktop and noticed that for some reason, the Recycle bin is not there but it hasn't been moved or deleted by anyone. However, just before all this happened, we deleted the objects from the recycle bin.
 
Open task manager, click on applications tab, click on new task and type explorer and click ok and see if the icons appear. If this don't work you will have to reinstall windows.
 
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