Locked out of windows

[mrstaypuft48]

I'm using windows XP. I downloaded some malicious software that created an icon in the bottom right hand corner of the taskbar that said I had a virus and should download some product to take care of it. A pop-up came up and froze my computer, unable to alt-cntl-delete or close it. I realized immediately that this was a virus.

I shut the computer down and reloaded in safe mode. I ran my virus software. I had a few trojans and a couple other things I didn't get a good look at. I clicked to remove the bad files after the scan was complete using malware remover software. It said a few could not be removed and it said it would restart the computer and remove the remaining malware. the computer restarted and I failed to load it in safemode so it loaded normally. I tried to log in to windows, and it said applying settings, loading, saving settings, logging out. Restart again, this time in safe mode, and I still could not log in. Cannot log in to windows in anyway.



So, Im locked out of the computer. Pretty sure this is a software issue. The only thing I'm not sure about is in my settings in f10 says my primary IDE slave is not functioning or something along those lines.



If anybody knows anyway to get my other computer working, I would greatly appreciate it. Thanks.

 

[316]

hhmm well the only thing i can come up with is that when you hit get rid of one of them (them being the viruses) was attached to a windows file and you got rid of that to hope i could help, also you might want to check to see if you knocked the cable off the hdd or anythging like that... hope it helped

 

[lawson_jl]

You should take it to a trusted local repair shop to have it fixed it seems like a little more then a software problem at this point.

 

[/\E]

You should take it to a trusted local repair shop to have it fixed it seems like a little more then a software problem at this point.

That's why he came here... :/ If you can't be constructive with the problem, then leave it to other members who will.

Alright, original post, do you have needed data on this machine? If so, and you will be willing to reinstall Windows, I can tell you how to get your data and reinstall Windows.