Lose of connection...

B

BD74

New Member
Loss of connection...

Hi,

I recently moved into my girlfriend's house. We have seperate computers and are using one modem. I keep getting cut off from the internet.

It's not too bad when I am on the net as it is for a few seconds...but when I game online I lose connection and can't connect for a while....sometimes an hour or more.

I often get connection problems if I open up too many windows / tabs when on the internet.

I am using a PC with cable and she is using a MacBook...no cable.

Thanks!

EDIT: I am pretty lousy with PCs etc so don't know what other info to give...I hope this is a start!
 
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You may have a bad port on the router. It seems it could be getting too hot and cutting out on you. Try a different port on the router.
 
Nope - Changed the port but doesn't make any difference.

(I think this thread is in the wrong room, I apologise in advance).
 
You might want to try a different router. You also may want to see if another computer hooked up with the cable looses the connection as well. If it does, then its the router/modem
 
Does she lose connection when you do?

If so, then you may be overloading your connection and or router/modem and causing to to disconnect.
 
Next time it goes out try going start>run>cmd in the command prompt enter "ping 192.168.1.1" without the quotes (im assuming thats what your network conf looks like so try that command while its working) you should receive something like
Code: 
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=6ms TTL=64
Reply from 192.168.0.1: bytes=32 time=4ms TTL=64
Reply from 192.168.0.1: bytes=32 time=4ms TTL=64
Reply from 192.168.0.1: bytes=32 time=4ms TTL=64

Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 4ms, Maximum = 6ms, Average = 4ms
(note my output may look different) but it should say it received a response.

If you dont get that when your internet is working, try "ipconfig" and look for something like
Code: 
LAN adapter Network Connection:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::14ab:ab1e:f5f4:6059%12
   IPv4 Address. . . . . . . . . . . : 192.168.0.196
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.0.1
the Default gateway is the one you want to enter into the ping command.

If you do not have Internet but you are able to ping the router, than its most likely the modem that is the issue.

Also if you have DSL, make sure all your phone filters are plugged in. Any device that connects to the phone line must have a filter on it
 
We were using the computers at the same time earlier and I lost connection and she didn't. But she was just browsing the net while I was gaming. Although, i do think it has happened so we have both lost connection.

I tried the command prompt thing when the computer was normal and got:

Pinging 192.168.1.1 with 32 bytes of data

Then it says 'Request timed out' three times and shuts down.

It does flash something up before it closes but I can't read it - too fast.

After I played online for a while, the game crashed adn I tried the command prompt thing and I got the same mesage.
 
Sounds like something is not setup properly. Get to your network adapter propterties (Easiest way is Device Manager > Networking > Adapter)

Click advanced.

Make sure that no proxy is setup, your IP address and DNS servers are set to automatic.
 
BD74 said:
Pinging 192.168.1.1 with 32 bytes of data
Click to expand...
Did you check with "ipconfig" that is the IP address of the gateway per 2nd part of Brian's post? If you put that number directly in the address bar of your browser you should get the settings page of the router.

What model router are you using?
 
Ok - I was just playing and the game cut off...when I did the "ping 192.168.1.1" thing it said "Destination Host Unreachable". Not sure if that is the modem or the game server.

Nanobyte...sorry, I thought It was one method or the other. I can't actually read the info when I try the "ipconfig" thing. it flashed on and off so fast.

Linkin...I can't find that. I can find Device Manager > Network Adapter...but no options for proxy setup, IP address and DNS servers.

Thanks!
 
192.168.1.1 is probably correct for the router but not always. Mine is 192.168.1.254, the default.

When you run ipconfig you still have to do the start > run > cmd then ipconfig.

To find your NIC settings, most people go to Network Connections / Right-click on LAN or Properties / Select TCP IP item / Properties button. Both should be set to Obtain ... automatically. See quicker route below...

Reiterating:
If you put the router address directly in the address bar of your browser you should get the settings page of the router. Try 192.168.1.1 . If that does not work, run the ipconfig

What model router are you using?
 
The modem is a Scientific Atlanta 2325.

When I do ipconfig it says:

Connection-specific DNS suffix:

Ip Address: 192.168.0.12
Subnex Mask: 255.255.255.0
Default Gateway: 192.168.0.1

Not sure what I am supposed to be doing here...:confused:
 
Try pinging 192.168.0.1 (your router). Revamping my last comments, if you put that router address directly in the address bar of your browser you should get the settings page of the router. That's a starting point.

Edit: I downloaded the instructions for the generic 2325. The username/password for the router are probably admin/admin. The default IP addresses start at 192.168.0.10 which explains why your PC is 192.168.0.12

On the assumption that you can ping the router, should you have connection issues try the following:
1. Ping router 192.168.0.1 and ping 209.85.225.104 (which is Google). That will tell you if you can connect to the Internet.
2. Renew your lease.
You can do that via the router settings (if accessible), Setup > Basic Settings - Network Configuration > Renew WAN IP Address Lease > Apply.
Alternatively, Start > Run > Cmd > Type ipconfig/release > Enter > Type ipconfig/renew > Enter

If you are going to do a lot of pinging, it's worth getting a utility like TJPing which saves the addresses and the typing!

Edit 2: It struck me that another reason you cannot reconnect for a long time could be the router overheating (also a possibility in another forum thread). Does the router get really hot? If it does when you are playing a game, it may take a while to cool down and start working again. Turning off the router power may speed the downtime, although is not a fix.
 
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