mbam & hijackthis logs

It looks like you still have norton pc checkup installed and running.

Running processes:
C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe


Look to see if norton pc checkup is listing in your start menu programs and see if there is a uninstall entry in its menu. If not, you may have to download and run revo uninstaller. From what I've searched, their removal tool won't get rid of this.

Also, click on start, type services.msc in the search box and hit enter. Find McAfee Application Installer Cleanup and change the startup type to disabled if it appears in the list.
 
don't see anything related to norton in programs menu or using revo. i know this toshiba has an application to check for issues, do you think that's what this is?

using hunter mode on the exe file reports no installation package found!

can i stop the process and manually delete the folder??

* ok, it is listed as Toshiba laptop checkup application launcher. it's part of a whole suite of bloatware that came with the laptop. can we leave it?
 
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ok, so the laptop looks good except at boot, i get the following error:

there was a problem starting
C:\Users\Diana\AppData\Local\Temp\reaps.dll

the specified module could not be found.

can i remove this using ccleaner??

* it's listed in startup list as steamapi_restartappifnecessary
unknown mnft. online search indicates something to do with megaupload

i simply unchecked it and will run ccleaner again.
 
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So is everything figured out now? Its very possible the norton pc checkup could be included with the toshiba utilities.
 
yes, everything looks good.
i freaked a little at first because as soon as i tried to do anything, it would blue screen.
but it's stable and running pretty good now.

thanks for all your help :)
 
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