oaevx6 said:
I bought a used computer with windows xp pro installed. When I went to download the updates it stated I have either an illegal copy or I may be the victim of bogus software. The window comes up whenever I open WinXP, but I am able to use the program as I can click on 'resolve later.' I was told there is a website I can access which will allow me to get the downloads. I am not looking for any problems with 'illegal software,' just a fix if possible.
TKS FW
WinXP Pro
Intel P4
One Gig Memory
ATI AIW Video Card
160 Gig WD hard drive
Dude have fun with this one, the only way you are going to get anywhere is to buy a new copy of it. A few years ago I had a similar issue with my Toshiba laptop that I bought from CompUsa. I had it for a little over a year and I was having issues with it, so I formatted everything and when I went to reinstall all the drives and what I got the same message, so I contacted CompUsa and went round and round with them, but got nowhere with the monkeys. So I called Microsoft and was told that they would contact CompUsa and see if it was returned and if it was not there was nothing they could do for me.
Well they called CompUsa and needless to say it was not returned by anyone else, which I tried telling Microsoft. So the customer service rep called me back and told me the bad news that I MUST HAVE put an illegal copy in there, which pissed me off because I DIDNT DO A DAMN THING!!
After I got off the phone with the Monkey that I could barely understand, because every damn US job is out sourced. I called back and demanded to talk to a supervisor, after being put on hold for what seemed like and 10 hours (half hour) I finally talked to the supervisor who told me to send the CD's that had the drivers and all the software on them that came with the PC and they would check them to see what the deal was.
WEEEEEEELLLLLLL 2 weeks later I get call from Microsoft telling me that the CD's I had received with my PC had illegal software on them and Spyware. How this happened I HAVE NO CLUE, but I was PISSED!!!! He then told me that they were shipping out a new windows disk for me and they were opening an investigation on CompUSA and Toshiba. So after jumping through hoops, being accused of fraud it was finally straightened out.
In your case I highly doubt Microsoft will do much unless it was purchased from a retailer, because there is no proof that YOU didnt install it. I mean I had the reciept and I still had to twist arms to prove to them that this was not my fault. Good Luck
HMMMMM I wonder whatever happened with that investigation?