mikec20311 infection thread

M

mikec20311

New Member
Guys I have the exact same problem. Out of nowhere everything said it was crashing and this same program has taken over. I don't know what to do. Is all my stuff gone? I am going to be so mad if it is. I didn't download or even click anything. My virus program avira just popped up randomly with a warning and I clicked to delete the malware. Next thing I know everything is going nuts. I'm on a friend's laptop now. Can I get some help?
 
johnb35

johnb35

Administrator
Staff member
Can you download anything? If not, make sure you run the rkill program first. Download it from a different computer onto a flash drive and then run it on the infected computer but don't reboot the system. Then download and run malwarebytes and hijackthis from the following links.

Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com but DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.



Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
 
M

mikec20311

New Member
I actually did a system restore to march 27th and I appear to be ok now. All my stuff is back and I am no longer getting that window repair thing taking over. I was in full blown panic mode for a minute.
 
johnb35

johnb35

Administrator
Staff member
Please follow my instructions on downloading and running malwarebytes and hijackthis. System restore may have temporarily fixed your issue but most likely you are still infected. Infections like to hide in the system restore files so if you do a system restore, your still infected but the infection may not be active.
 
M

mikec20311

New Member
johnb35 said:
Please follow my instructions on downloading and running malwarebytes and hijackthis. System restore may have temporarily fixed your issue but most likely you are still infected. Infections like to hide in the system restore files so if you do a system restore, your still infected but the infection may not be active.
Click to expand...
Thanks for the advice John. I'm doing it right now. Will post the logs when done.
 
M

mikec20311

New Member
Should I reboot now or do the hijackthis first?

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6242

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

4/1/2011 8:35:03 PM
mbam-log-2011-04-01 (20-35-03).txt

Scan type: Quick scan
Objects scanned: 164785
Time elapsed: 5 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\compaq_owner\local settings\temporary internet files\Content.IE5\E9VQ9787\elxpywfuiljpymkm[1].exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
 
johnb35

johnb35

Administrator
Staff member
mikec20311 said:
Should I reboot now or do the hijackthis first?

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6242

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

4/1/2011 8:35:03 PM
mbam-log-2011-04-01 (20-35-03).txt

Scan type: Quick scan
Objects scanned: 164785
Time elapsed: 5 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\compaq_owner\local settings\temporary internet files\Content.IE5\E9VQ9787\elxpywfuiljpymkm[1].exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
Click to expand...

Go ahead and reboot and then do hijackthis.

Note: I'm moving your posts and my replys to a new thread as to avoid confusion as we have 3 different users with issues in this thread. The thread will be titled in your name.

Post the hijackthis log in the new thread i make.
 
M

mikec20311

New Member
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:49:50 PM, on 4/1/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\IObit\Advanced SystemCare 3\Sup_SmartRAM.exe
C:\Program Files\Sandboxie\SbieCtrl.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\BinarySense\HDDlife 3\hldasvc.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\Program Files\BinarySense\HDDlife 3\hldasvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Sandboxie\SbieSvc.exe
C:\Program Files\Microsoft\BingBar\SeaPort.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [SmartRAM] "C:\Program Files\IObit\Advanced SystemCare 3\Sup_SmartRAM.exe" /m
O4 - HKCU\..\Run: [SandboxieControl] "C:\Program Files\Sandboxie\SbieCtrl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [cdloader] "C:\Documents and Settings\Compaq_Owner\Application Data\mjusbsp\cdloader2.exe" MAGICJACK
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - S-1-5-18 Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'SYSTEM')
O4 - .DEFAULT Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon/download/DSL/Verizon High Speed Internet Installer.cab
O16 - DPF: {22492231-AEF0-49FC-9180-CE8969AB1273} (F-Secure Online Scanner Launcher) - http://download.sp.f-secure.com/ols/f-secure-rtm/resources/fslauncher.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {4B54A9DE-EF1C-4EBE-A328-7C28EA3B433A} (qsax Control) - http://quickscan.bitdefender.com/qsax/qsax.cab
O16 - DPF: {5F4D222D-5EEE-40A8-8810-5642B4E4F441} (KENCAPI Class) - https://etrade.kgieworld.com.tw/WebClient/ca_cab/FSCAPIATL.cab
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Google Update Service (gupdate1c9e3e97bc020a6) (gupdate1c9e3e97bc020a6) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HDDlife HDD Access service - BinarySense, Inc. - C:\Program Files\BinarySense\HDDlife 3\hldasvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: Sandboxie Service (SbieSvc) - SANDBOXIE L.T.D - C:\Program Files\Sandboxie\SbieSvc.exe

--
End of file - 10529 bytes
 
johnb35

johnb35

Administrator
Staff member
Rerun hijackthis and place checks next to the following entries.

O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)

Then click on fix checked at the bottom.

You are also running old/outdated adobe reader software and need to uninstall it and then download the latest version of adobe reader.

Go into add/remove programs in control panel and uninstall adobe reader 7. And then go here to download the latest version.

http://get.adobe.com/reader/?promoid=BUIGO

Uncheck mcafee security scan before downloading though.
 
johnb35

johnb35

Administrator
Staff member
I missed one. Please have hijackthis fix this entry as well.

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -

Then you are good to go. Let me know if you have any more issues.
 
M

mikec20311

New Member
well actually I still have some kind of problem. I can hear ads or a movie on my speakers. strange stuff. I don't have anything opened. just rebooted. and then I have gotten these script errors. (no browser is open)
 
johnb35

johnb35

Administrator
Staff member
In that case, do this.

Download and Run ComboFix
If you already have Combofix, please delete this copy and download it again as it's being updated regularly.
Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Combofix should never take more that 20 minutes including the reboot if malware is detected.


In your next reply please post:
  • The ComboFix log
  • A fresh HiJackThis log
  • An update on how your computer is running
 
johnb35

johnb35

Administrator
Staff member
mikec20311 said:
I took a printscreen shot of it. don't know how to put it on here though
Click to expand...

Do you have a file sharing site account like imageshack or photobucket? You can upload it there and give me the link to it. Or save the screen shot as jpg and attach it to your reply.
 
M

mikec20311

New Member
here is another that just popped up and I have a warning from combofix. I don't even use AVG or didn't know it was still on here. how do I turn it off?
 
Last edited:
M

mikec20311

New Member
I have ran that avg removal tool a couple times and even rebooted. combofix is still giving me that pop up. I disable avira too. what can I do?
 
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