Modem or phone line?

S

Sallie

New Member
Hi everybody. I'm new here, and I am not good with technology. But I will describe the problem with info I think is important.

We have dial-up, and can't get DSL or cable because we are so far out in country.
We have two computers but I am the one the uses the Internet mostly - usuallly about five hrs a day.

Problem: I can't stay connected to Internet. I may get on for five seconds, five minutes or even thiry minutes or even five HOURS before I get cut off. The little box always says: Your server unexpectedly terminted the connection. Possible causes: server, network, long period of inactivety. We don't have network, and it never cuts off when I am away from computer - only when I am using Internet.

I have thought it was the phone line - perhaps water in line as it seems worse when it rains. I have also thought it was modem, but a repair man told me today that modems either work or they don't work. If he is right, then it must be the phone line, right?

Any suggestions?
The computer is a DELL
Thanks in advance
 
I think it might be a problem with your ISP (internet service provider). Who do you use for dialup? If your inactive, that could be that cause, as such programs have a tendancy too boot you when you are idle. Alos, there are often problems with dial up, like you mentioned, where the connection is not always very stable. Your modem should be fine, and if you have not had problems on the phone, talking to people, and getting disconnected, i wouldnt worry about that either. Check with your ISP, and maybe they can give you a suggestion, or tell you they have had network difficulty.
 
Thanks for quick response! Very helpful because I was convinced problem was phone line. I want to think this problem out before I call phone company or buy new modem.

We have two isp and they both disconnect me. That's another reason I concluded the problem was phone line.

We have no problem with phone calls - no disconnects, no static.

Generally, I get disconnected when I'm refreshing page or downloading emails. It is SO aggravating. Other people with dial up say they NEVER have this problem. I am so jealous.

I hate to have the telephone man out if it is a waste of his time (free for us as we pay monthly for repair). But I think that will be next.

I also hate to take computer to shop. But I may have to.
 
I also hate to take computer to shop. But I may have to.
Click to expand...

if you do narrow it down to a modem problem, you can buy one off the internet for 8 bucks, or from walmart for about 15 or 20... cheaper than taking your pc to a shop imo
 
You must log in or register to reply here.
Back
Top