My isp brought this one guy, he was really great. Gave me his cell phone number, he was knowledgable, friendly and fixed everything up. Sometimes they are idiots though, you never really know who the company sends down or has talking to you(most of the time you reach a dispatcher who won't even know about their products or services in any length of detail). Are they a reputable isp? How are they rated for customer service? Maybe you can try them tomorrow, I tend to have luck reaching most businesses on Tuesdays-Thursdays if I call before noon.