MS Word 2002 Problem

[voyagerfan99]

I'm trying to re0install word because I'm getting an error stating this:

.

Setup, however says that the patch is unaccessible or something similar. I even tried installing/uninstalling in safe mode, but it wouldn't let me because the administrator had set limitations to prevent the install (even under the Administrator account). I read on another forum that the install log could say something. It's posted below.

Thanks.

p.s. I haven't used Word lately, so I just recently noticed this problem.

=== Verbose logging started: 6/3/2008 19:53:58 Build type: SHIP UNICODE 3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (6C:68) [19:53:58:953]: Resetting cached policy values
MSI (c) (6C:68) [19:53:58:953]: Machine policy value 'Debug' is 0
MSI (c) (6C:68) [19:53:58:953]: ******* RunEngine:
******* Product: G:\MSWord\WORDRET.MSI
******* Action:
******* CommandLine: **********
MSI (c) (6C:68) [19:53:58:953]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (6C:68) [19:53:58:953]: Warning: Local cached package 'C:\WINDOWS\Installer\150cb1.msi' is missing.
MSI (c) (6C:68) [19:53:58:953]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (6C:68) [19:53:58:953]: User policy value 'DisableMedia' is 0
MSI (c) (6C:68) [19:53:58:953]: Machine policy value 'AllowLockdownMedia' is 0
MSI (c) (6C:68) [19:53:58:953]: SOURCEMGMT: Media enabled only if package is safe.
MSI (c) (6C:68) [19:53:58:953]: SOURCEMGMT: Looking for sourcelist for product {911B0409-6000-11D3-8CFE-0050048383C9}
MSI (c) (6C:68) [19:53:58:953]: SOURCEMGMT: Adding {911B0409-6000-11D3-8CFE-0050048383C9}; to potential sourcelist list (pcode;disk;relpath).
MSI (c) (6C:68) [19:53:58:953]: SOURCEMGMT: Now checking product {911B0409-6000-11D3-8CFE-0050048383C9}
MSI (c) (6C:68) [19:53:58:953]: SOURCEMGMT: Media is enabled for product.
MSI (c) (6C:68) [19:53:58:953]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (c) (6C:68) [19:54:00:015]: SOURCEMGMT: Trying media source G:\MSWord\.
MSI (c) (6C:68) [19:54:00:015]: Cloaking enabled.
MSI (c) (6C:68) [19:54:00:015]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (6C:68) [19:54:00:046]: SOURCEMGMT: Resolved source to: 'G:\MSWord\'
MSI (c) (6C:68) [19:54:00:046]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'G:\MSWord\WORDRET.MSI' against software restriction policy
MSI (c) (6C:68) [19:54:00:046]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (c) (6C:68) [19:54:00:046]: SOFTWARE RESTRICTION POLICY: G:\MSWord\WORDRET.MSI is not digitally signed
MSI (c) (6C:68) [19:54:00:062]: SOFTWARE RESTRICTION POLICY: G:\MSWord\WORDRET.MSI is permitted to run at the 'unrestricted' authorization level.
MSI (c) (6C:68) [19:54:00:062]: Cloaking enabled.
MSI (c) (6C:68) [19:54:00:062]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (6C:68) [19:54:00:062]: End dialog not enabled
MSI (c) (6C:68) [19:54:00:062]: Original package ==> G:\MSWord\WORDRET.MSI
MSI (c) (6C:68) [19:54:00:062]: Package we're running from ==> C:\DOCUME~1\TRAVIS~1.AND\LOCALS~1\Temp\11752f5.msi
MSI (c) (6C:68) [19:54:00:093]: APPCOMPAT: looking for appcompat database entry with ProductCode '{911B0409-6000-11D3-8CFE-0050048383C9}'.
MSI (c) (6C:68) [19:54:00:093]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (6C:68) [19:54:00:093]: MSCOREE not loaded loading copy from system32
MSI (c) (6C:68) [19:54:00:093]: Opening existing patch 'C:\WINDOWS\Installer\d68eb.msp'.
MSI (c) (6C:68) [19:54:00:093]: Note: 1: 2203 2: C:\WINDOWS\Installer\d68eb.msp 3: -2147287038
MSI (c) (6C:68) [19:54:00:093]: Couldn't find local patch 'C:\WINDOWS\Installer\d68eb.msp'. Looking for it at its source.
MSI (c) (6C:68) [19:54:00:093]: Resolving Patch source.
MSI (c) (6C:68) [19:54:00:093]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (6C:68) [19:54:00:093]: SOURCEMGMT: Media enabled only if package is safe.
MSI (c) (6C:68) [19:54:00:093]: SOURCEMGMT: Looking for sourcelist for product {DA256408-A2E7-41A5-8AD6-62ACB86A0FD7}
MSI (c) (6C:68) [19:54:00:093]: SOURCEMGMT: Adding {DA256408-A2E7-41A5-8AD6-62ACB86A0FD7}; to potential sourcelist list (pcode;disk;relpath).
MSI (c) (6C:68) [19:54:00:093]: SOURCEMGMT: Now checking produc

 

[houssam_ballout]

put in the Office CD and try to repair installation

 

[voyagerfan99]

put in the Office CD and try to repair installation

You think I haven't tried that already?

I can't even get it to do anything with the install - it gets as far as "Preparing to install" and comes up saying to check the patch packet and or verify it's a microsoft patch. Then it quits.

 

[ShortGirl2]

Have you tried uninstalling it completely & reinstalling it? You could always try an alternative, such as OpenOffice, which is free..

 

[voyagerfan99]

I can't even uninstall it. I get the same problem.

I like openoffice just fine, it's just I prefer Word.

 

[voyagerfan99]

solved it. I just read this article:

http://support.microsoft.com/kb/295823