MSE not active

[sooty]

I recently downloaded MSE thanks to advice from forum members successfully on to two computers but when doing the same for a friend's machine in won't turn on real time protection.

All the boxes are ticked but when the "Turn On" button is clicked nothing happens!

Everything else seems to be OK, updates and so on so can anyone help me solve this problem please?

 

[johnb35]

The computer could be infected stopping realtime protection from activating.

Please download Malwarebytes' Anti-Malware from here, here, here or here and save it to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If you continue to experience problems after doing this, please post a HijackThis log by doing the following:

Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log

 

[sooty]

Thanks, johnb.

I won't be able to take your advice for a couple of days but when I have I'll
update this thread.

In the meantime good advice and thank you.