MSI R9 390 Driver Issues

Discussion in 'Video Cards and Monitors' started by Trevor Hoffman, Jun 13, 2018.

  1. Trevor Hoffman

    Trevor Hoffman New Member

    Messages:
    9
    So about a couple weeks ago, my graphics card has been running into issues with games crashing once I join in them.
    It says:
    "A fatal error occurred in the graphics driver.

    Code:38
    Result:'Device removed, Reason:
    DXGI_Error_Device_Hung:Graphics device stopped responding.
    There might be an infinite loop in a GPU Program.'

    I have tried new drivers, but that will just crash my game, but when I try old drivers it lags my game using up 100% of my CPU.

    If anyone could help that would be awesome. Thank you
     
  2. johnb35

    johnb35 Administrator Staff Member

    Messages:
    40,998
    What has changed in your system the past couple weeks? Any new hardware or software installed? Have you scanned for malware? What exact model of power supply are you using?
     
  3. Trevor Hoffman

    Trevor Hoffman New Member

    Messages:
    9
    I currently just got a new CPU fan and that is about it for my new hardware and I also downloaded a couple of new games. I have not scanned for malware bits any time recently. And the PSU I am using a RM750.
     
  4. johnb35

    johnb35 Administrator Staff Member

    Messages:
    40,998
    Make sure power cables to video card are securely attached. Did you discharge yourself before touching anything inside the pc? You could have sent a static charge to your card doing some damage.
     
  5. Trevor Hoffman

    Trevor Hoffman New Member

    Messages:
    9
    The graphics card is securely attached. If I remember I do think I discharged my self before I went going around by touching something that was metal. It might be a static charge that might have. But I do know there is something wrong with the GPU Drivers.
     
  6. johnb35

    johnb35 Administrator Staff Member

    Messages:
    40,998
    Well if everything was working fine beforehand then something has happened recently. Do you have the video card or cpu overclocked? If so, remove the overclocks.
     
  7. Trevor Hoffman

    Trevor Hoffman New Member

    Messages:
    9
    It might be overclocked because my CPU is a 4.0 GHz but whenever I run high intensity games it goes to about 4.3 GHz. I do not know how to remove the overclock though.
     
  8. johnb35

    johnb35 Administrator Staff Member

    Messages:
    40,998
    That could be turbo activating. What cpu do you have?
     
  9. Trevor Hoffman

    Trevor Hoffman New Member

    Messages:
    9
    Intel i7 4790k
     
  10. johnb35

    johnb35 Administrator Staff Member

    Messages:
    40,998
    4790k is base clock of 4.0 but turbo is 4.4. So its not manually overclocked. Not a lot to do here besides try a different video card and if that don't help, maybe try reinstalling windows. If that still doesn't solve it, then you have some hardware issue somewhere. Something like this isn't easy to track down.
     
  11. Trevor Hoffman

    Trevor Hoffman New Member

    Messages:
    9
    Ok, thank you. What video card would you recommend? I have been looking at gtx 1070s.
     
  12. johnb35

    johnb35 Administrator Staff Member

    Messages:
    40,998
    I would borrow a card before buying one if you could. Might even be beneficial to take it in and have it diagnosed.
     
  13. Trevor Hoffman

    Trevor Hoffman New Member

    Messages:
    9
    How would I diagnose a card?
     
  14. johnb35

    johnb35 Administrator Staff Member

    Messages:
    40,998
    By using a different one. But my comment was take your whole system in to have the issue diagnosed.
     
  15. Trevor Hoffman

    Trevor Hoffman New Member

    Messages:
    9
    How much would that cost to diagnose it?
     
  16. johnb35

    johnb35 Administrator Staff Member

    Messages:
    40,998
    Depends on who does it. Every company is different. I would try a local mom/pop store before a big box store though.
     
    Darren likes this.
  17. Darren

    Darren Moderator Staff Member

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    11,463
    In my city it's usually 40-50 bucks for a diagnostic. Shop I worked at for a while was $40.
     
  18. Trevor Hoffman

    Trevor Hoffman New Member

    Messages:
    9
    ok thank you guys. someone offered I should run a SFC/scannow to check for and repair any system files.
     
  19. Darren

    Darren Moderator Staff Member

    Messages:
    11,463
    Worth trying but that rarely in my experience fixes anything outside of OS weirdness from a corrupt OS. I suspect a dying card.
     

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