Took comp. BB to see what they had to say about this problem. They said there was a problem in the bios and to call HP to get a download to reset the bios. Did an online chat with them but they could't help.
TRANSCRIPT OF CHAT:
HP: Welcome to HP Total Care for Desktops.
My name is Stevie. How may I assist you today?
Hello . How are you doing today?
ME: farely well
HP: How can I assist you?
ME: my comp. is resetting the date/time to Dec. 31 2000 or 2001 every time it's tunred on. i tried taking out the battery inside but that didn't work. i took it to bestbuy and they said the bios needed to be reset or "flashed" something or other and to contact hp for a download driver to reset things
Stevie K: Please confirm the model # of the computer.
ME: I also get an American Megatrend screen on startup , oh and buy the way, my comp. starts up on its own when power is applied
ME: a320n
Stevie K: Okay.
Stevie K: This seems to be an issue with the motherboard as a whole.
ME: hoe to fix?
ME: how to fix?
Stevie K: Let me see the options available.
: it doesn't seem to cause any other problems, the comp. work fine otherwise
Stevie K: I will get back to you in 2 minutes.
ME: ok
Stevie K: Thank You for your patience.
ME: no problem
Stevie K: The motherboard may need a service or replacement.
Stevie K: It is recommended before the entire computer becomes dead.
ME: BB said nothing was wrong except the bios, the did some king of trouble shooting
Stevie K: Yes, the BIOS is the important thing in a motherboard.
ME: can it be reset? the bios that is
Stevie K: It is possible that the BIOS may need to be changed to a new one. In case it is not available since it is a comparatively old one the entire motherboard may need to be replaced.
BIOS can be reset but only at HP.
ME: i'd rather try that before getting a new mother board
Stevie K: For resetting you have to send computer to HP for a bench repair.
ME: is there no download or something i can do?
Stevie K: No, it cannot be done by you. We need special devices for that and needs a technician.
Stevie K: When you send the computer, they will check and in case a new motherboard replacement is done they will do it and no extra change will be done to you at that time.
Stevie K: *extra charge
ME: what's the cost?
Stevie K: The cost would be approximately $200. Includes all charges and multiple parts replacement with the same amount. No extra charge after that.
ME: thanks. i'll think about it
Does this sound like the truth? Is there any way for me to fix the problem? Anybody know how I can reset the bios on my own? Any help would be greatly appriciated
