My computer supposedly "connects" but i cant open any pages...

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NickT916

New Member
I was hoping someone can help me with my situation. I usually wire connect my laptop, but also have a wireless router to use laptop around the house. Out of the blue i could no longer open my any web pages at all. I thought maybe it was my router causing the problems, so i tried just through my modem and still same issue. For example i have AIM and it would connect, but my web pages could not open. I tried connecting at my friends house and i would have the same thing. So its not my router or my modem. Its something with my settings but im not sure what it is.

I did a diagnostic through Explorer and i scolled all the way to the bottom and it said something about, cannot connect to http or https or ftp.

i tried calling Comcast for them to help, but they just wanted to me restart router and modem blah blah, i just hung up on them because i kept saying that it has nothing to do with those since other computers work and laptop doesnt.

im ok with computers, but not advanced enough to understand this http https ftp settings business.

I had to run spyware and search and destroy, and found some junk that i have deleted, and im wondering if i had something on my computer to cause these problems, im not sure what caused this. Im almost on the edge of buying an external HD and back up all my stuff in order to completely restore my Laptop.
 
Are you running a firewall? Perhaps you clicked deny or its equivalent and stopped your web browser from having access to the internet.

Also, if AIM is working fine and can connect, I would highly doubt any issue with the ISP, which in that case Comcast doesn't have to help you. They generally aren't there to just help with users pc problems, although many will try. And knowing it doesn't work at your friends house shows that its not likely an ISP issue, so no point getting upset at the ISP because they are going through their steps to help.
 
My firewall is off completely, I tried to ping sites and it dents and receives as normal, just pages don't open anything "page cannot be displayed" so annoying yet probably so simple
 
On your laptop somewhere should be what looks like a slider button that actually physically turns off the wireless card at the hardware level outside of the operating system. (I did this accidentally once and it took me hours to figure out why it wouldn't connect) Make sure that the indicator light is blue or green and not an amber color. One other question, when AIM connects, can you actually talk to people? If so, this is more than likely a web browser issue. If you're using IE, ditch it and get Firefox installed, it's much more secure and stable, and all the "new" features that MS introduces to IE they steal from Firefox anyway... :) Try that and see if the computer will then connect to the internet, if this is the case, then great and keep that copy of the installer for Firefox around for future use in case something like that happens again and you need to reinstall the browser, but can't get the installer from another computer.
 
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