Need help deleting a Virus my friend got

Vincent sta

New Member
So my stupid friend downloaded the Sims 4 from a shady ass website and got a virus. The thing is, now every time he logs into his desktop there is just a black screen of death with only his mouse visible.

He said that he used Darik's Boot and Nuke and actually found the file, but when he right clicks on it he can't delete it.

The folder is called " TheSims4CatsdogsALLDLCs "


We both don't know how to remove it, please help!
 

_Pete_

Active Member
We don't know what OS you are running but deleting files that are being used, such as a virus file, is notoriously difficult. Best way is to boot into safe mode and delete it that way. Also run you anti-virus program in safe mode. Google how to get into safe mode for whatever OS you are running.
 

Vincent sta

New Member
We don't know what OS you are running but deleting files that are being used, such as a virus file, is notoriously difficult. Best way is to boot into safe mode and delete it that way. Also run you anti-virus program in safe mode. Google how to get into safe mode for whatever OS you are running.
He's using windows, thanks for the help!
 

johnb35

Administrator
Staff member
He's using windows
Thats a broad variety of OS's there. Xp, vista, 7, 8 or 10? Does the Black screen ever go away? Can he hit ctrl-alt-del and run explorer as a new process to see if desktop loads? If he can get the desktop to load then he just needs to download and run malwarebytes, which should take care of it.
 

Agent Smith

Well-Known Member
You can try a Bitdefender live CD or any number of other anti-virus live CDs. If all else fails, format and reinstall. You've been owned. Next time he'll learn not to quote,"download from shady ass websites" and make periodic clones of the system to an external HDD.
 

_Pete_

Active Member
You can try a Bitdefender live CD or any number of other anti-virus live CDs. If all else fails, format and reinstall. You've been owned. Next time he'll learn not to quote,"download from shady ass websites" and make periodic clones of the system to an external HDD.

You think ????? LOL
 
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