Need help

roop

New Member
Ok i dont know what this is but any help would be appreciated. I have a ATI radeon 9800 series and upon loading games my CPU shuts off. There is no spikes in temp,voltage,fans, or anything of that such i was jsut wondering if my graphics card has went bad plz HELP
 
You are loading a game and the cpu shuts off? In other words when you place a good load on your cpu the system crashes. That's not the video card there seeing this. You have either a failing cpu or other board problem like a corrupted bios, failing eprom, or simply need a replacement battery or bios update. Those are the more likely explainations.
 
wow that so went over my head...i can get into the game for around 2 mins and then 1 of 2 things occur. it eithers shuts the cpu down and i have to unplug the power cable from the cpu wait a sec flick the switch on the back of the cpu then plug it back up and turn it on, or it acts as if i unhooked the onitor and i just have to reset it then, I am no CPU guru so i dont know what the problem is. and of those things listed am i able to do that ATM or will i need to go out and buy some stuff for it first
 
The "cpu" you seem to keep referring to sounds like the system. A cpu is the central processing unit on the main system board. What you are describing is unplugging the ac cord from the poiwer supply in order to recycle the supply itself. What that does is dsicharge the capacitors inside by turning the power button without the ac cord plugged in.

This implies that the power supply see drop offs when you start playing a game. That's when more power is needed for video and sound cards, memory, and the main board itself. A bad supply would be the thing to look at there. It's being pulled right down whenever a demand for power is placed on it.
 
it hadnt started doing that until recently and why is it that i can turn the system off for 2 hours load the game and play for 30 mins then it dies and upon restarting and loading it back up i only get 2?
 
Besides a shaky power supply being one reason you may have something overheating like the video card. The overheat protection circuit may be stepping in to shut the system done in order to prevent damage. You generally won't see temps for that unless you install a separate temp sensor.

Where you first start the system and run it for 30min. things even something that overheats needs time to get warm. The 2min. fail after is where even the supply is warm if you are not facing a board problem.
 
i can get into the game for around 2 mins and then 1 of 2 things occur. it eithers shuts the cpu down and i have to unplug the power cable from the cpu wait a sec flick the switch on the back of the cpu then plug it back up and turn it on
Ok... to start with the CPU is the "Central Processing Unit", what you are referring to however is the Computer as a whole....lets call it "the PC"(Personal Computer).
When the PC shuts down, does it make any noises at this time like beeps. DO you get any error messages on the screen just before it shuts down?
When the PC shuts down....are there still any lights on on the front of the PC? Can you hear any of the fans still going, like the one in the Power Supply on the back?

dark_legacy2006 said:
Ya PC eye is a genious...
hmm.....well um.... hmmm...

PC eye said:
...one reason you may have something overheating like the video card.
Well i will agree with him on this part.
Check that the fan on your Graphics card is working. Try leaving the side door/cover off your PC and then run the game again(this will allow more air to circulate) and time it to see if you get a longer time between crashes?
 
welll i think i will be gettin a new graphics card so i was leaning towards something affordable yet good andy suggestions?
 
Your first step should be correcting the problem. That will take identifying just what that is. Repair or replace would be the thing to do before spending money on what could otherwise be a doomed system. Besides an overheating or defective video card(not so likely to shut down a system) bad caps on the main board itself could be another thing to be looking for..

When you are starting a game or a large program the draw on power is often strong but so is the initial startup of the system. If you are only seeing problems when going to play a game where the video card is pulling more power through a now failing video processing unit(VPU) then that would need to be the item replaced. Do you have another card to try or loan to see if the problem is still seen?
 
well i was tryin to watch some vids last night and the color was distorted kinda like i was on acid. i left it running made it thru the movie with out shutting down. is that a power problem with the color? and about the card to loan or borrow i just moved so ive yet to get out due to the snow. so i was gonna buy a new one try it like that and hope it works if not take it back, then see what else it could be.
 
The power problem seen would likely be something on the card heating up if that was something else to add to the other problems you have been having. But it can depend on the videos themselves. Were those on disk or downloads? If you are not having driver problems that could have easily been from file corruption if downloaded. One good way to find is run a good movie on dvd and see how that goes.
 
Personally I think it would help to give some system specs, so that we know what kind of power supply and stuff we're dealing with. If heat is an issue, and all the fans work, you might want to add some fans to your case or think about a different case. I would strongly recommend locating the problem before replacing the video card, because a better video card might cause more problems if the GPU/VPU isn't the issue.
 
Personally I think it would help to give some system specs, so that we know what kind of power supply and stuff we're dealing with. If heat is an issue, and all the fans work, you might want to add some fans to your case or think about a different case. I would strongly recommend locating the problem before replacing the video card, because a better video card might cause more problems if the GPU/VPU isn't the issue.

I couldn't agree more. Identification of the actual problem while sounding like a card gone bad is still necessary before investing in another card to find out it's something else like the board even. The specifications on the 9800 series cards can be looked over at http://ati.amd.com/products/radeon9800/radeon9800pro/specs.html

Another thing to note is what the knowledge base points to on display corruption namely corrupted drivers are know to cause problems similar to what you have been seeing. http://support.ati.com/ics/support/default.asp?deptID=894 Besides defects in hardware removing and going back to an earler set of drivers may see results. With that model try a Catalyst version prior to the 6.5 after removing the current softwares/drivers now used. Do you have Direct 9C currently installed as well?
 
yes i have directx9c on
I have over 2 gigs ram
over 100g harddrive
a pentium 4 3.8 GHZ processor
as far as watts i dont know lol im really new to this shit
 
if it is an over heating problem i tired this. I took the tower off and placed the computer next to an open window and its like 20 degrees here and still i had this problem if there is anyway i could check the power output plz tell me so i can see if its my power that is the problem
 
For testing the power supply itself you would need a good watt meter or at least a multimeter and the essential experience in knowing how to place a load on the supply itself to effectively measure how stable the output is. If you have a retail store like Circuit City or Compusa where you can get to it their tech can usually do that for you free of charge. You simply bring the supply itself in. Just get some prices on a possible replacement as well as make before paying full retail there.
 
There's a small box mounted inside of the system itself that distributes power to the drives installed as well as the main board. Just look at the rear of the case to follow the ac cord. You most likely will also see a breaker switch on the part that is visible. This is called the power supply, supply, or simply psu meaning the same power supply unit.

For bring this in you would have to open the case and unplug all connections as well as removing the mouunting screws that hold it inplace. For you the advice would be have someone else with experience do this as well. In fact due to the serious lack of the basics you have stated the best advice anyone can give you is to bring the system itself into a repair shop and have it gone through for the service charge and parts if needed. That will prevent you from damaging anything no matter how good the advice given is. That can save you a lot more time and money buying the wrong thing only to find another headache.
 
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