Need to fix

[lubolat]

Hi, I have this problem: my laptop doesn't function properly because of a virus. I need to reinstall windows, but my DVD-CD drive doesn't boot up. I have changed the BIOS settings but it still doesn't. I have the OS on USB too but it doesn't boot up from there either. Is there anything that I am overlooking in the BIOS or elsewhere? The laptop is Toshiba Satellite M35X-S349. Any advice/help is appreciated! Thanks

 

[johnb35]

Instead of reinstalling windows, why don't you give this procedure a try and we'll see if we can't clean up your system.


Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If you continue to experience problems after doing this, please post a HijackThis log by doing the following:

Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log

 

[lubolat]

Hi, thanks for ur help. I use this program all the time, however, in this case I can't install it in any way at all. I can't access intrnt and can't install it from neither USB nor CD for reasons mentioned above. The whole OS is so messed up, it doesn't allow me to do anything. I do have access to Program Files, though, but I am not able to delete or download new files. Its a pickle like no other I've seen so far.

 

[gamblingman]

--First off, do you own this laptop? If this is a school/business owned laptop, give it to the people you are borrowing it from and let them deal with it. You don't want to cause damage to it and get yourself in trouble.

--Has the laptop had any damage from things like falls, spills, power surges, etc....?

--Have you had unusual noises, smells, smoke, etc... coming from the laptop during the time you have owned it? Have you heard any beeping (like a loud, single tone beep) from the laptop, loud clicking, an so forth? (please think of any times you may have noticed these, it is very important)

--Are you using fully legal versions of all software on the computer?

--Did you do flash the BIOS or do any other updates to system configurations which preceded this problem? If so, where did you get the update flies? In that line of thought, have you used driver repair programs or a third party hard-drive defragmenter program?

--You may have a better chance of problem diagnosis, recovery and repair on the hard drive if you slave it to another computer. This is accomplished with a small connector cable which allows you to connect the laptop hard-drive to another computer (a desktop).