new cd/dvd drive, cds work but dvds dont

L

lil9

New Member
my friend bought a CD/DVD drive and its all install properly and it reads CD's but she tried it with a dvd but it wasnt reading it.

is there some software she'l need to read the DVD's?
 
we tried 2 dvd's 1 was an original from shops and 1 was a home-burnt but neither would work

any suggestions?
 
lil9 said:
we tried watching them in windows media player.
Click to expand...
Sounds like you are missing a codec to play DVD. Can you see the files on the DVD when you use Windows Explorer? If you can, then install a DVD player like Power DVD to play DVD movies.
 
There are some other players out there that do well, try VLC media player and see if that works alright. Or, there should be a player that came with the drive. And when you say "reading it", do you mean that it wouldn't recognize the disc? I mean, can you not open any DVD, even a data one? If that's so, it could be faulty hardware in the drive.
 
if you put a dvd into the drive and you go to, this computer, does it see the dvd, of does it say its empty?
 
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