New Laptop blue screens?

A

AjsGuns

Member
Hey guys, ive had this laptop maybe 1 month it has a 1 year warrany, my issue is it seems to be blue screening non stop, generally when i open games (its not the game ive opened 3 different games, and happened on numerous random occasions as well) when it happens the screen goes blue and says windows has experienced an unexpected error blabla
Here is the error (Windows solution when i turn it on shows it)
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8004B604E0
BCP2: FFFFF8801009CAE4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\070812-20529-01.dmp
C:\Users\Christine\AppData\Local\Temp\WER-67595-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


How do i fix it? or do i return it to the store, thanks!
The laptops fans are also very loud and no hot air is coming out since this problem! (but then again i havn't been using the laptop much as i dont want to damage it further)

i googled errors the error might be (i think, i remember seeing memory dumping)
problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you have seen this Stop error screen. restart your computer. If this screen appears again Follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new Installation ask your hardware software Manufacturer for any windows updates you might need.
If problems continue disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shaddowing. If you need to use the safe mode to remove or disable components, restart your computer, press the F8 to select Advanced Startup options, and then select Safe Mode.
 
Last edited:
Gun

Gun

Member
I'm no good at this stuff.

You'll need the Spam and Malware Assasin! PM John or something to make sure he sees this post.
 
A

AjsGuns

Member
S3AnD3 said:
I'm no good at this stuff.

You'll need the Spam and Malware Assasin! PM John or something to make sure he sees this post.
Click to expand...

Its a brand new laptop could it really be a virus? it seems to do it mainly anytime i load a game, any game! it blue screen and says dumping pyshical memory but thank you i will make sure i PM him, what is his username just John?
 
wolfeking

wolfeking

banned
johnb35. You don't need to message him. He scans all the post since he was last on when he gets on. He will see it and help you. Just give him some time.

And the blue screen always dumps physical memory. That is what creates the error file to debug it.
 
A

AjsGuns

Member
wolfeking said:
johnb35. You don't need to message him. He scans all the post since he was last on when he gets on. He will see it and help you. Just give him some time.

And the blue screen always dumps physical memory. That is what creates the error file to debug it.
Click to expand...

Thank you! i guess ill wait.
Do you know if this Is a serious issue or can it be fixed?
 
wolfeking

wolfeking

banned
anything can be fixed if we can find what is causing it. I would wait for john. I know almost nothing about bluescreens.
 
johnb35

johnb35

Administrator
Staff member
Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Also please zip up this file and attach it to your next post.

C:\Windows\Minidump\070812-20529-01.dmp
 
A

AjsGuns

Member
johnb35 said:
Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Also please zip up this file and attach it to your next post.

C:\Windows\Minidump\070812-20529-01.dmp
Click to expand...

Hello John, thank you very much for your time
Here is the content

==================================================
Dump File : 070812-23899-01.dmp
Crash Time : 8/07/2012 5:15:28 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0482f010
Parameter 2 : fffff880`102e3ae4
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070812-23899-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 070812-20529-01.dmp
Crash Time : 8/07/2012 3:32:01 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`04b604e0
Parameter 2 : fffff880`1009cae4
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070812-20529-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 070812-29421-01.dmp
Crash Time : 8/07/2012 3:14:30 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`073cc010
Parameter 2 : fffff880`10098ae4
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070812-29421-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 070812-30591-01.dmp
Crash Time : 8/07/2012 3:05:45 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`07db04e0
Parameter 2 : fffff880`1005cae4
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070812-30591-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================
 
johnb35

johnb35

Administrator
Staff member
Your bluescreens are caused by your video card. Do you have the latest driver installed?
 
wolfeking

wolfeking

banned
what is the make and model of the laptop? Your drivers will only be as new as they were when the laptop model first came out.
 
wolfeking

wolfeking

banned
is this the same type of screen you get?
Untitled-85.jpg
 
A

AjsGuns

Member
Kind of,
I get Nvidea Control Panel but no version underneath or the graphics card and on the right with the drop down menus there is only 3D Settings and Video also undernearth it says

Need more information?
Download Drivers and software
Get technical support
Join Communities and forums
Shop Online
Experience CUDA
Visit nvidi.com
 
gamblingman

gamblingman

VIP Member
To get graphics card driver version go to Control Panel > Click System & Security link > Click Device Manager link > Expand the Display Adapters > Right click on your video card and select Properties then go to the driver tab > Look at driver version > Post it.

Also could be due to an overheating video card, yeah even with it being new. Download HWMonitor, click the DOWNLOAD NOW button. Save the file then install the program. After its installed open it and leave it running. Check it regularly to see if temps are excessive on any parts.
 
A

ayan

New Member
How much ram do you have? consider that windows vista is not so good with handling memory..
 
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