New Modem

If you're talking about the Verizon-supplied DSL modem (usually Westell-branded), I'd get on the phone and talk to Verizon Online customer service. When I got DSL from them, they said it was Verizon company property, so they provide support and replacement.

If you're talking about a dying wireless router that your family bought (Linksys, D-Link, Belkin, etc) then I recommend an older Linksys WRT54G-series, if you can still find one.
 
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