New MSI laptop BSOD - VIDEO TDR FAILURE

Discussion in 'Laptops, Tablets and Smartphones' started by dark_angel, Apr 5, 2016.

  1. dark_angel

    dark_angel Member

    Messages:
    547
    Hi,
    I have an MSI GS60 6QE Ghost Pro 15.6inch Core i7 Gaming Notebook that I brought Christmas time last year.

    I've only just started using it as as I was away on holidays straight after buying it etc.

    It has windows 10 pre installed and nvidia graphics card but I can't use it as I'm always getting random BSODs. I can't upgrade the graphics card without it BSODing and if i use any app using graphics it crashes.

    Searching around it appears to be a common problem but no real fix. I can't tell if is the nvidia graphics driver and need to use an old one or something else. I've got Dump files.

    Don't want to start moving files form my desktop which I'm going to sell until I can use the Laptop without crashing.
     

    Attached Files:

  2. johnb35

    johnb35 Administrator Staff Member

    Messages:
    41,800
    Unfortunately, i don't have my debugging program installed at the moment, but for now please do the following and post the results.

    Download BlueScreenView
    No installation required.
    Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
    When scanning is done, go Edit>Select All.
    Go File>Save Selected Items, and save the report as BSOD.txt.
    Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

    I'm off tomorrow and will reinstall the debugger in the morning and let you know. Bluescreenview should give us a general idea though.



    Edit - nevermind, it bluescreened because of the video driver. I just installed the debuger as it only took a couple minutes. Download and install the lastest driver and see if that helps. Or it could be an issue with the actual video card.
     
    Last edited: Apr 5, 2016
  3. dark_angel

    dark_angel Member

    Messages:
    547
    I've just installed the latest graphics driver from nvidia site. Will see if it crashes when trying to play steam games or programs. I've attached what you asked also incase something else might be up.
     
  4. dark_angel

    dark_angel Member

    Messages:
    547
    ==================================================
    Dump File : 040516-6796-01.dmp
    Crash Time : 5/04/2016 11:40:31 AM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : ffffe000`936a9010
    Parameter 2 : fffff800`ebb1014c
    Parameter 3 : ffffffff`c00000b5
    Parameter 4 : 00000000`0000000a
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+142a8c
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040516-6796-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 1,131,784
    Dump File Time : 5/04/2016 11:41:01 AM
    ==================================================

    ==================================================
    Dump File : 030116-6750-01.dmp
    Crash Time : 1/03/2016 5:11:39 PM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : ffffe000`f24df4c0
    Parameter 2 : fffff802`00ee9dac
    Parameter 3 : ffffffff`c00000b5
    Parameter 4 : 00000000`0000000a
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+142a8c
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\030116-6750-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 1,543,688
    Dump File Time : 1/03/2016 5:12:15 PM
    ==================================================

    ==================================================
    Dump File : 030116-7109-01.dmp
    Crash Time : 24/02/2016 8:04:00 PM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : ffffe001`4a54e010
    Parameter 2 : fffff800`bc389dac
    Parameter 3 : ffffffff`c00000b5
    Parameter 4 : 00000000`0000000a
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+142a8c
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\030116-7109-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 1,126,328
    Dump File Time : 1/03/2016 4:58:05 PM
    ==================================================

    ==================================================
    Dump File : 022416-6562-01.dmp
    Crash Time : 24/02/2016 8:03:22 PM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : ffffe001`19eba010
    Parameter 2 : fffff801`88c89dac
    Parameter 3 : ffffffff`c00000b5
    Parameter 4 : 00000000`0000000a
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+142a8c
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\022416-6562-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 1,126,304
    Dump File Time : 24/02/2016 8:03:51 PM
    ==================================================

    ==================================================
    Dump File : 022416-6140-01.dmp
    Crash Time : 24/02/2016 8:01:56 PM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : ffffe001`9c3844c0
    Parameter 2 : fffff800`e17c9dac
    Parameter 3 : ffffffff`c00000b5
    Parameter 4 : 00000000`0000000a
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+142a8c
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\022416-6140-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 1,126,304
    Dump File Time : 24/02/2016 8:03:13 PM
    ==================================================

    ==================================================
    Dump File : 022416-7906-01.dmp
    Crash Time : 24/02/2016 8:00:13 PM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : ffffe001`255fd2a0
    Parameter 2 : fffff800`fbde9dac
    Parameter 3 : ffffffff`c00000b5
    Parameter 4 : 00000000`0000000a
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+142a8c
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\022416-7906-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 1,662,832
    Dump File Time : 24/02/2016 8:01:48 PM
    ==================================================

    ==================================================
    Dump File : 021116-7078-01.dmp
    Crash Time : 11/02/2016 5:42:18 PM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : ffffe000`21ff5320
    Parameter 2 : fffff801`65369dac
    Parameter 3 : ffffffff`c00000b5
    Parameter 4 : 00000000`0000000a
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+142a8c
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021116-7078-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 1,699,680
    Dump File Time : 11/02/2016 5:42:53 PM
    ==================================================

    ==================================================
    Dump File : 021116-8328-01.dmp
    Crash Time : 11/02/2016 5:27:59 PM
    Bug Check String :
    Bug Check Code : 0x00000139
    Parameter 1 : 00000000`00000003
    Parameter 2 : ffffd000`28a67280
    Parameter 3 : ffffd000`28a671d8
    Parameter 4 : 00000000`00000000
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+815d4
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021116-8328-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 325,048
    Dump File Time : 11/02/2016 5:28:40 PM
    ==================================================

    ==================================================
    Dump File : 021116-6468-01.dmp
    Crash Time : 11/02/2016 7:53:17 AM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : ffffe001`75e324c0
    Parameter 2 : fffff800`e01b8fd0
    Parameter 3 : ffffffff`c00000b5
    Parameter 4 : 00000000`0000000a
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+142a8c
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021116-6468-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 1,538,504
    Dump File Time : 11/02/2016 7:53:51 AM
    ==================================================

    ==================================================
    Dump File : 021116-7921-01.dmp
    Crash Time : 11/02/2016 7:27:02 AM
    Bug Check String : DRIVER_POWER_STATE_FAILURE
    Bug Check Code : 0x0000009f
    Parameter 1 : 00000000`00000003
    Parameter 2 : ffffe001`1c11d060
    Parameter 3 : ffffd001`238b7890
    Parameter 4 : ffffe001`21d7ae10
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+14dd00
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021116-7921-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 1,500,216
    Dump File Time : 11/02/2016 7:47:15 AM
    ==================================================

    ==================================================
    Dump File : 021116-7562-01.dmp
    Crash Time : 11/02/2016 7:10:55 AM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : ffffe001`a4a574c0
    Parameter 2 : fffff801`31cc8fd0
    Parameter 3 : ffffffff`c00000b5
    Parameter 4 : 00000000`0000000a
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+142a8c
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021116-7562-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 1,684,872
    Dump File Time : 11/02/2016 7:11:37 AM
    ==================================================

    ==================================================
    Dump File : 122615-6156-01.dmp
    Crash Time : 26/12/2015 7:15:07 PM
    Bug Check String :
    Bug Check Code : 0x00000139
    Parameter 1 : 00000000`00000003
    Parameter 2 : ffffd000`24e7a5d0
    Parameter 3 : ffffd000`24e7a528
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+14dd00
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\122615-6156-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 323,608
    Dump File Time : 26/12/2015 7:16:19 PM
    ==================================================

    ==================================================
    Dump File : 122615-8140-01.dmp
    Crash Time : 26/12/2015 7:11:45 PM
    Bug Check String :
    Bug Check Code : 0x00000139
    Parameter 1 : 00000000`00000003
    Parameter 2 : ffffd000`257a8d10
    Parameter 3 : ffffd000`257a8c68
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+14dd00
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\122615-8140-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 338,760
    Dump File Time : 26/12/2015 7:13:22 PM
    ==================================================

    ==================================================
    Dump File : 121915-7343-01.dmp
    Crash Time : 19/12/2015 7:37:52 AM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : ffffe001`033f1080
    Parameter 2 : fffff800`0b705d90
    Parameter 3 : ffffffff`c00000b5
    Parameter 4 : 00000000`0000000a
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+142a8c
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\121915-7343-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 1,403,760
    Dump File Time : 19/12/2015 7:39:09 AM
    ==================================================

    ==================================================
    Dump File : 121315-11718-01.dmp
    Crash Time : 13/12/2015 10:43:25 AM
    Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x000000d1
    Parameter 1 : fffff800`7505a724
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000008
    Parameter 4 : fffff800`7505a724
    Caused By Driver : iaStorA.sys
    Caused By Address : iaStorA.sys+b9600
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+14dd00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\121315-11718-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 10240
    Dump File Size : 331,448
    Dump File Time : 13/12/2015 10:44:26 AM
    ==================================================
     
  5. johnb35

    johnb35 Administrator Staff Member

    Messages:
    41,800
    Yeah, most of the those are due to graphics driver, there are only a couple that were not. Let us know how the new drivers work.
     
  6. dark_angel

    dark_angel Member

    Messages:
    547
    Appears to be working so far with latest driver from Nvidia website. *Touch Wood* Will keep an eye on it.
     

Share This Page