Norton Antivirus Wont Delete Files

[polaris500ho4x4]

OK my norton finds Ad-aware based files and says there at risk and needs to be deleted, and when i click on delete the next phase says that the delete has failed.... Whats wrong

 

[TheChef]

Are you sure that the file that you are trying to delete is not being used by Windows. Windows will not allow a file in use to be deleted, for good reason.

 

[polaris500ho4x4]

well i can tell you the file name... its ad-aware based so im not sure myself

 

[polaris500ho4x4]

another thing... if i search for the file under my computers search window it wont find the file either

 

[polaris500ho4x4]

C:\WINDOWS\system32\wkrqihr.exe
C:\WINDOWS\system32\wkrqihraeg05.dll

These files are an Adaware threat

 

[penguinrusty]

I had the same thing on my compy. Start the computer in safe mode and delte them manually.

 

[polaris500ho4x4]

I had the same thing on my compy. Start the computer in safe mode and delte them manually.

how do i do this... my search wont find the files... i know how to start up in safe mode but how do i delete the files manually when i cant find them

 

[penguinrusty]

C:\WINDOWS\system32\wkrqihr.exe
C:\WINDOWS\system32\wkrqihraeg05.dll
Ok. Start in safe mode, then open up the C drive, then look for a folder labeled WINDOWS. In that folder, there is another folder named system32. Inside that folder, look fo the files wkrquhr.exe and weqihraeg05.dll. The names should be in alphabetical order. Simply delete them. Then restart your computer.

 

[polaris500ho4x4]

Ok ill try that... thanks alot for the help penguinrusty

 

[polaris500ho4x4]

i can see why my norton antivirus wont delete the files... i cant find the files to delete... so how does norton find the file???

 

[Buzz1927]

Sounds like they're hidden. Do this.
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.
Then look for them again.

 

[polaris500ho4x4]

alright that worked... it says that my computer is using the files... should i still delete them in safe mode?

 

[Buzz1927]

Make a system restore restore point, just in case, then delete them.