Not getting the speed I'm paying for

Discussion in 'Desktop Computers' started by Steven Titchenell, Jan 28, 2019.

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  1. Steven Titchenell

    Steven Titchenell Member

    Messages:
    69
    What could be wrong with a desktop PC that would cause it to not get the full internet speed I'm paying for?
     
    Steven Titchenell, Jan 28, 2019
    #1
  2. ScottALot

    ScottALot Active Member

    Messages:
    4,963
    Maaaaybe your network adapter drivers, but these types of issues tend to be router, modem, or cabling-related.
     
    ScottALot, Jan 28, 2019
    #2
    Steven Titchenell likes this.
  3. Steven Titchenell

    Steven Titchenell Member

    Messages:
    69
    So maybe it could be my ethernet cable?
     
    Steven Titchenell, Jan 28, 2019
    #3
  4. johnb35

    johnb35 Administrator Staff Member

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    41,844
    Do you have other pc's or devices on the network that can do a speedtest?
     
    johnb35, Jan 28, 2019
    #4
    Steven Titchenell likes this.
  5. Steven Titchenell

    Steven Titchenell Member

    Messages:
    69
    I'm going to have my sister bring her laptop to test it
     
    Steven Titchenell, Jan 28, 2019
    #5
  6. Darren

    Darren Moderator Staff Member

    Messages:
    12,139
    If it's slow on both contact your ISP.
     
    Darren, Jan 28, 2019
    #6
  7. Steven Titchenell

    Steven Titchenell Member

    Messages:
    69
    Somehow, the Ethernet cable got loose
     
    Steven Titchenell, Jan 28, 2019
    #7
  8. Steven Titchenell

    Steven Titchenell Member

    Messages:
    69
    The cable guy came. It's not my modem or Ethernet cable and I updated my network adapter drivers and still have the problem. Now what?
     
    Steven Titchenell, Jan 30, 2019
    #8
  9. Cromewell

    Cromewell Administrator Staff Member

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    15,397
    How faster are you getting vs what you are paying for? It is cable service? Or something like ADSL/fibre?
     
    Cromewell, Jan 30, 2019
    #9
  10. Steven Titchenell

    Steven Titchenell Member

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    69
    Cable. I'm only getting high 30s
     
    Steven Titchenell, Jan 30, 2019
    #10
  11. Cromewell

    Cromewell Administrator Staff Member

    Messages:
    15,397
    I assume you are getting high 30 megabit, If you are getting high 30 megabytes, that's pretty fast. Either it's congested in your area (possible) or you are actually on docsis2, or maybe your modem is only using a single channel.

    The tech ran a speed test and said it was OK? Did you see the results?
     
    Cromewell, Jan 30, 2019
    #11
  12. Steven Titchenell

    Steven Titchenell Member

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    69
    Yes. He showed me on his testing device. He was getting above 250
     
    Steven Titchenell, Jan 30, 2019
    #12
  13. Cromewell

    Cromewell Administrator Staff Member

    Messages:
    15,397
    OK, 280Mbit is ~35MB/s. Are you using the same test?
     
    Cromewell, Jan 30, 2019
    #13
    Darren likes this.
  14. Steven Titchenell

    Steven Titchenell Member

    Messages:
    69
    Yes
     
    Steven Titchenell, Jan 30, 2019
    #14
  15. beers

    beers Moderator Staff Member

    Messages:
    8,386
    What specific test? It's difficult to guess since there are a bunch of variables and not really much information has been provided. As above a lot of people mix up bits and bytes. If you're downloading files at like 30 MB/sec then it's functioning as expected.

    If you had another NIC or PC to test against you could rule out the physical NIC assuming the tester was a separate physical device than your PC.
     
    beers, Jan 30, 2019
    #15
  16. Steven Titchenell

    Steven Titchenell Member

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    69
    The tech had a seperate device. The test was on a site called "DSL" something. I can't remember
     
    Steven Titchenell, Jan 30, 2019
    #16
  17. Darren

    Darren Moderator Staff Member

    Messages:
    12,139
    Very high likelihood he measured it in megaBITS, which is the speed you'll see advertised for internet services. The speed frequently reported by applications for downloading stuff will read in megaBYTES. MB = Megabyte = 8 Megabits
    Mb = Megabit

    Go to https://www.speedtest.net/ and post your results.
     
    Darren, Jan 30, 2019
    #17
  18. Steven Titchenell

    Steven Titchenell Member

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    69
    Download: 29.38Mbps Upload: 12.80Mbps
     
    Steven Titchenell, Jan 30, 2019
    #18
  19. Darren

    Darren Moderator Staff Member

    Messages:
    12,139
    Try a new cable.

    Do you have a smartphone/tablet you can hook into the WiFi? If so do that and run a speedtest (above website has an app for it).
     
    Darren, Jan 30, 2019
    #19
  20. Steven Titchenell

    Steven Titchenell Member

    Messages:
    69
    Download: 4.14Mbps Upload: 13.3 with my smartphone
     
    Steven Titchenell, Jan 30, 2019
    #20
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