Hi,
Recently i moved into a new house (which is literally about 100-200m away from my old house where with 02 we got about 11mb/s) and paid for a phone line to be installed as one was not already installed (120 quid!) then transferred my o2 broadband over.
When they finally connected it up, the speed is only about 2.7 mb/s. It's terrible, there are 5 of us living here and when more than one of us is online it's almost unusable.
I phoned up o2, and after many hours of them asking me to do pointless things which i knew wouldn't make a difference, they decide to tell me that the wiring outside the house must be to blame for the slow speed and there is nothing they can do about it. I asked them to send out an engineer to find out exactly where along the line the speed is being compromised.. They said they wouldn't because apparently two other people in this street are on o2 and one is getting slightly less speed and one is getting about 5.5 mb/s or something.
I really don't know what to do now.. i really can't carry on with this speed, but the only other option is cable, which means that 120 phone line which we got solely for the internet was a total waste of money.
Does anyone happen to know what could be causing such a slow speed, when literally the bottom of my road, then across a street and there's my old house which easily got 11mb/s?
I'm guessing it's something to do with poor wiring somewhere between the wire connecting into the house and the box at the end of the street (i think that's where it goes to).
I tried ringing bt about it, and they admitted it was much less than the average for my area, but basically said they would do f all about it!
So yea, Any help or advice would be greatly appreciated
Recently i moved into a new house (which is literally about 100-200m away from my old house where with 02 we got about 11mb/s) and paid for a phone line to be installed as one was not already installed (120 quid!) then transferred my o2 broadband over.
When they finally connected it up, the speed is only about 2.7 mb/s. It's terrible, there are 5 of us living here and when more than one of us is online it's almost unusable.
I phoned up o2, and after many hours of them asking me to do pointless things which i knew wouldn't make a difference, they decide to tell me that the wiring outside the house must be to blame for the slow speed and there is nothing they can do about it. I asked them to send out an engineer to find out exactly where along the line the speed is being compromised.. They said they wouldn't because apparently two other people in this street are on o2 and one is getting slightly less speed and one is getting about 5.5 mb/s or something.
I really don't know what to do now.. i really can't carry on with this speed, but the only other option is cable, which means that 120 phone line which we got solely for the internet was a total waste of money.
Does anyone happen to know what could be causing such a slow speed, when literally the bottom of my road, then across a street and there's my old house which easily got 11mb/s?
I'm guessing it's something to do with poor wiring somewhere between the wire connecting into the house and the box at the end of the street (i think that's where it goes to).
I tried ringing bt about it, and they admitted it was much less than the average for my area, but basically said they would do f all about it!
So yea, Any help or advice would be greatly appreciated
