FWIW, from a "comprehensive review" of the best laptop brands, published in April, 2010:
"MSI’s presence in the laptop market has always felt a bit tentative, as if the brand isn’t really sure if it belongs there or not. MSI has tried to stand out with the slim X series laptops, which mimic the thin design of the Macbook Air, but these laptops proved to be poorly built. MSI has recently tried to instead gain traction in the gaming laptop market, and has some products that provide a good value, although the ASUS G series is often a better choice.
MSI laptops are usually not well designed when it comes to keyboards, touchpads, and general build quality. Reviews of the MSI X340, for example, stated that “Even a light key-press produces a visible flex in the surrounding keys, and the whole thing tends to bounce rather disconcertingly as you peck away. “ MSI’s netbooks and gaming laptops do not suffer from these issues to the same extent, but still are no where near the best laptops in terms of quality.
Reliability data is not available for MSI because of MSI’s status as a relatively new player in the market. Customer service is poor. The MSI website is almost useless as a resource for resolving issues, so you will have to call in even for the most basic of problems. The company doesn’t offer 24-hour support, either, further limiting support options. Hold times are usually not long, however.
Verdict: D
MSI is trying to gain traction, but is having trouble. Although it’s laptops have no gone down in quality, I downranked the brand significantly in this latest updated because MSI is starting to suffer significantly when compared to improvements made by companies like HP.
Here's a link to the complete article:
http://smidgenpc.com/2010/04/23/the-best-laptop-brands-a-comprehensive-review/
According to the article: "The information in this guide is compiled from multiple sources, including Laptop Magazine, Consumer Reports, CNET and others."